Customer Care Travel Specialist (Care+)

As a Customer Care Travel Specialist, you will join Swile's Customer Experience Department to support our most demanding clients with their business travel-related requests, in an environment where reactivity, precision, and quality of execution are essential.

On a daily basis, you will handle situations that are sometimes urgent, sensitive, or complex, with a high level of demand for reliability, personalization, and service orientation. Your role will be key to ensuring a premium customer experience, securing every case, and contributing to the sustainable advancement of our standards.

We are looking for a rigorous, involved, and solutions-oriented profile, capable of combining operational excellence, discernment, and teamwork.

Your main missions:

• Support our clients in managing their travel-related requests, which are sometimes complex, urgent, or sensitive, on topics such as trains, flights, hotels, or car rentals.
• Ensure premium support on a daily basis, by ensuring reactivity, reliability, precision, and quality of service.
• Handle administrative and back-office matters related to the activity, such as file tracking, complaint management, or coordination with service providers.
• Document each situation rigorously: ensure good traceability and use tools conscientiously to guarantee reliable execution.
• Exercise discernment in managing priorities, emergencies, and complex cases, adapting your response to the context.
• Identify friction points and contribute to continuous improvement by sharing field irritants and proposing concrete improvements.
• Collaborate effectively with cross-functional teams, particularly CX Performance, to advance subjects and enhance service quality.

✨ You see yourself in this role if…

• You are accustomed to working in a premium customer service environment with a strong knowledge of the tourism and business travel sector (business travel, hospitality, concierge services). Comfortable in demanding environments, you master Amadeus autonomously and know how to manage complex or urgent situations with efficiency, rigor, and attention to detail.
• You possess an excellent ability to prioritize and a true sense of anticipation. You will actively contribute to a smooth and secure customer experience by proposing relevant solutions and identifying areas for continuous improvement.
• You interact with ease in a team, in a collaborative and direct setting, especially with B2B clients with high expectations, while embodying a premium, action-oriented service culture.
• Finally, you share values of responsibility, inclusion, and collective performance.

Still need convincing to join the adventure?

To learn more, click 👉🏼 here

🔥 Your future recruitment process

We have a 3-step recruitment process: 3 steps to convince you that Swile is the right choice for your future career.

During these steps, you will meet:

• Agathe, recruiter, for an initial video screening (30 min)
• Claire (Team Manager) & Kévin (your future N+2) for a 1-hour interview
• A business case with 2 team members