Customer Care Specialist (m/f/d) – Finance and Accounting Platforms

About Us

Perk (formerly TravelPerk) is the intelligent platform for travel and spend management. Built to tackle the time-consuming, manual work that gets in the way of real work, our tools automate everything from travel bookings to expenses, invoice processing, and more. By eliminating this shadow work that wastes hours, erodes morale, and saps innovation, we're on a mission to power real work, with real impact.

We're trusted by more than 12,000 companies worldwide, including Bolt, GoCardless, and Fabletics, and we're tackling the 7 hours of lost productivity per employee each week, a $1.7 trillion problem.

Founded in 2015, Perk has grown into a global company of more than 1,800 people across 12 offices globally, with headquarters in London and Boston. We combine innovation, control, and simplicity to transform how businesses work and how people feel at work.

At Perk, we're driven by our values, like being an owner, delivering a 7-star experience, and working as one team. We value curiosity, purpose, and mindset, not just knowledge, to unlock the power in your potential. Our talent team brings together leading minds from the travel, fintech, and SaaS industries, representing over 70 countries. If you're excited about having a real impact and shaping how millions of people experience work, we'd love you on the team.

Visit www.perk.com to learn more.

About the Role

You will become part of our Customer Care Team for Perk Spend, our platform for expense management. Here, employee expenses, supplier invoices, and company card payments converge in one place, allowing finance teams to manage their company's spending alongside our Travel Product.

You will ensure our customers receive fast and excellent support. You will answer their questions, solve problems, and leave a good impression with every interaction. You will work closely with other teams and get to know our ever-evolving product from the ground up, helping customers find the right solution for their needs. What's important to us: transparency, empathy, and efficiency.

Your Responsibilities

• You will answer inquiries from our German-speaking customers via email and phone, quickly and competently

• You will analyze problems, find solutions, provide correct information, and follow up where necessary

• You will create tickets, document every interaction, and escalate complex cases to the responsible teams

• You will independently track reported incidents and bugs until they are resolved

• Internally, you will be the first point of contact for the operational use of our software

What You Bring

• Experience in technical support at a company in FinTech, SaaS, or accounting software

• You maintain an overview even with many tasks and high pace

• You work in a structured and precise manner

• You are fluent in German and English; additional languages are a plus

• A background in finance or accounting is a big plus

• Experience with many external customer inquiries and internal team coordination is a plus

What We Offer

• 30 days of vacation plus all public holidays

• Your Perk of choice: Urban Sports Club membership or BVG ticket

• Attractive salary and employee participation in Perk

• Team events, including our annual summer party

• Support for your well-being through Spring Health: 12 sessions of therapy and coaching each for you and your loved ones, without long waiting times

• Flexible compensation options to make your money go further

• 17 weeks of paid parental leave in the first year of your child's life

• 16 paid hours per year for volunteer work

• Up to 20 days per year Work from Anywhere

• Four weeks of paid sabbatical after five years at Perk

• Relocation assistance to one of our locations

Application Process

• Get to know us with Talent Acquisition (30 minutes, virtual)

• Assessment and interview with team leadership (virtual)

• Final interview (30 minutes, on-site)

AI at Perk
AI is embedded in how we work across every function. The tools you'll use day-to-day are AI-enabled so you can move faster and spend more time on the work that matters. In practice, that means using AI to research and prioritise accounts, draft and refine outreach, handle customer interactions more effectively, synthesise information, and cut through shadow work - the invisible tasks that pull people away from the work only they can do - so you can focus on relationships and outcomes.

How We Work

At Perk, we take an IRL-first approach to work, where our team works together in-person 3 days a week. As such, this role requires you to be based within commuting distance of our hubs. We fundamentally believe in the value of meeting in real life to improve connectivity, productivity, creativity and ultimately making us a great place to work.

For certain roles, we can help with relocation from anywhere in the world, English is the official language at the office. Please submit your resume in English if you choose to apply. Do not forget to submit an updated portfolio and/or resume.

Perk is a global company with a diverse customer base, and we want to make sure the people behind our product reflect that. We’re an equal opportunity employer, which means you’re welcome at Perk regardless of how you look, where you’re from, or anything else that makes you, well, you.

Protect Yourself from Recruitment Scams

All official communication from Perk will always come from email addresses ending in @perk.com or @externalperk.com, our verified social media channels, or recruiters listed on our official LinkedIn page. We will never ask you to pay for equipment, training, or fees, request sensitive personal information such as bank details early in the process, or communicate through unofficial apps like WhatsApp, Telegram, or Signal. If you receive a message claiming to be from Perk that seems suspicious, please do not respond. Forward it to security [at] perk .com, and we will confirm whether it is legitimate.

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