Customer Care Specialist

Responsibilities Build solid, sustainable, and trustworthy relationships with customers through open and interactive communication, attending requests, doubts or missing information. Promote regular operational meetings with our clients to ensure service quality. Confirm and expedite export reservations within the agreed KPI, and/or obtain Trade authorization to proceed without freight costs. Notify customers when there are changes in their orders or any other relevant information. Ensure that all customer interactions are documented accurately and in a timely manner. Provide excellent customer service by being proactive, responsive, and empathetic. Develop and maintain a deep understanding of our products and services to provide tailored solutions for each client. Collaborate with internal teams to resolve issues and improve overall customer satisfaction. Stay up-to-date with industry trends and developments to continuously improve knowledge and skills.