Customer Care Specialist Fees & Fines (w/m/x/d)

Join the ride!

Join our 2nd Level Customer Care Teams and take responsibility for complex cases around fees and official notices. You support our customers with finger-tip knowledge and expertise – whether it's clarifying faulty traffic tickets, understanding fees or exchanging with authorities. At our company, you can expect a structured onboarding process, continuous training, and real development opportunities. If you enjoy taking responsibility and making customers happy, then you're exactly right here.

Your Responsibility

• You support our customers in reviewing and clarifying internal and external fees – from transparently explaining individual cost positions to communicating with authorities about faulty notices.
• You also help with the classification of traffic tickets or fee notices, ensuring that even complex cases are resolved fairly and understandably.
• You dive deep into customer challenges and approach special cases solution-oriented.
• You know that quality lies in the details – therefore, it's our priority to understand customers' wishes exactly to offer a high-quality service.
• You have fun at work and maintain a high level of teamwork, keeping the positive atmosphere in our Customer Care Team consistently high.

Your Profile

• You're a true problem solver and enjoy advising customers.
• The written processing of emails, dealing with authorities, and escalation cases are no challenge for you.
• You're very communicative and bring outstanding interpersonal skills.
• You master German on C1 level in writing and speaking as well as English on B1 level, any additional language is a plus.
• You're able to ensure an exceptional customer experience for our customers and go the extra mile for that.
• Idealistically, you already know how to use a customer support software application.
• You're empathetic, have a positive aura, and want to help our customers continuously.

Benefits

• Pension Plan: Secure your financial future with our attractive pension plan.
• Mobility: Choose between monthly MILES Credits or the Germany ticket.
• Fitness: Benefit from a subsidized Urban Sports Club membership for your physical and mental well-being.
• Corporate Benefits: Access to over 1,500 providers for discounts on sneakers, theater visits, and more.
• Home Office: Work flexibly from our office in Berlin and from home. #LI-Hybrid
• Workplace: Receive the latest technology and an ergonomically designed workspace.
• Diversity: Become part of our diverse team with over 50 nationalities, where the company language is English.
• Continuing Education: We value personal development through knowledge exchange and training opportunities supported by our HR team and team leads.
• Catering: Enjoy fresh coffee, drinks, fruit, snacks, and lunch during all-hands meetings.
• Social Impact: At MILES, a part of the revenue is invested in regional and social projects, as we actively set ourselves for the well-being of our society and environment #milescharity

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