Customer Care Specialist – De-escalation (m/f/d, remote)

About Simplyright

Simplyright helps people who have trouble with subscriptions, cancellations, or dunning letters. Many customers use our service and our subscription Simplyright+ for this. If something goes wrong, a person should immediately take care of it personally. That's exactly why we are looking for you as a Customer Care Specialist.

Your Tasks

• You exclusively deal with dissatisfied customers. This is your only task.

• You quickly call back customers with a complaint, listen, and understand what really happened.

• You bring calm to tense conversations and find a fair solution together with the customer.

• You clarify open questions internally with our team, for example, about subscriptions, cancellations, refunds, or dunning letters, and reliably get back to the customer.

• You document each case clearly in our ticket system (Zendesk) and also respond by email.

• Your goal: An angry customer becomes a satisfied customer.

What You Bring

• A lot of empathy and patience. You remain calm, even when things get loud on the phone.

• Good German for telephone conversations. An accent is not a problem at all; you don't need perfect German.

• You are reliable, proactive, and keep your promises.

• Ideally, experience in customer service, complaint management, or call centers. Career changers with the right instincts are also welcome.

• You can work during German business hours (Mon–Fri).

• A quiet workplace, stable internet, PC or laptop, and a headset.

What We Offer

• 100% Remote: You work from anywhere in the world.

• Full-time or part-time, starting immediately.

• Thorough training in our products and processes.

• Short communication channels to the team and directly to management.

• A meaningful task: You help people who are currently stressed.