Customer Care Representative (m/f/d)

About Us

At Löwenzahn Organics, we stand for high-quality, ecological baby food without compromise. As a dynamic team in Mainz, we work with passion to enable parents to make the best decisions for their babies. To further support our community and take our customer experience to the next level, we are looking for an empathetic communication talent to join our Operations Team.

Your Mission with Us

In this role, you are far more than a "service hotline" – you are the voice of Löwenzahn Organics for our B2C customers in the DACH region.

• Warm Communication: You answer inquiries via phone, live chat, email, and social media with precise, brand-related information and a good dose of empathy.

• Customer Experience Champion: You actively support us in shaping and developing the customer experience function from the ground up.

• Zendesk Expert: You are our first point of contact for Zendesk onboarding and the optimization of our internal processes.

• Problem Solver & Advocate: You champion the concerns of our customers in the areas of logistics, website usage, and product information, ensuring that every solution is just right.

What You Bring

• Experience with Drive: You have more than 3 years of experience in customer support for an online company and are eager to grow into leadership or project tasks in the future.

• Language Skills: You communicate confidently in German and English (min. B2) to navigate even in international contexts with ease.

• Tech Affinity: The Zendesk Suite is your second home, and you enjoy using tools to make work easier.

• Empathetic Mindset: You are an active listener, remain patient even in stressful moments, and love finding real solutions for people.

• Passion for the Topic: You are passionate about infant nutrition and share our values for organic quality and transparency.

Why Löwenzahn Organics?

• Direct Collaboration: You work in a warm team with flat hierarchies where your voice is heard.

• Scope for Design: We give you the space to lead your own projects and actively shape the customer experience.

• Hybrid Model: We meet twice a week in our offices in Mainz or Hamburg for exchange. The rest of the week, you work flexibly from home.

• Meaningful Work: A work environment where product quality and the next generation are at the center.

• Growth: You learn from experienced colleagues and have the prospect of taking on a key role with us in the long term.

• Benefits: Become1 Card, Deutschlandticket, 30 days of vacation

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