Customer Care & Product Insights Specialist (Full-time - Remote - Immediate)

FLOWZOOM has been developing high-quality, innovative travel products since 2018 that give people special moments of relaxation. Our focus is on comfort, functionality, and appealing design. Our brand is strongly established on Amazon. For the future, we are focusing on strengthening our brand core, expanding our webshop, and expanding our product portfolio.

Customer Care is not just a 'support' for us, but a central learning channel: We take every customer inquiry seriously and use it to continuously improve product quality, listings, and customer experience.

Aufgaben

Your Mission

You are the voice of our brand towards our customers – and at the same time, you're the radar for product improvements and recurring customer problems. You support daily communication, systematically analyze feedback, and bring your findings directly into product development and content.

Your Tasks

Customer Care (operational and empathetic):

• Answering customer inquiries (also by phone) via Amazon, webshop, Otto etc. (KI-supported, final decision made by you).
• Counseling our customers on selecting the right travel bag/reise product.
• Active rating management on our platforms.
• Optimization of the Customer Care process (including further development of KI workflows and more efficient processes).

Product Insights (analytical and structured):

• Recording and analyzing return reasons and customer problems, as well as deriving optimization potential.
• Regular creation of insights reports for product development and marketing.
• Niche research and identification of pain points in the travel product market.
• Operative support in product development based on customer feedback and research results.

Content & Listing Support (Copywriting & Quality):

• Supporting optimization of German product descriptions, FAQs, and microcopy.
• Discovery and independent correction of missing or unclear product information on listings, guides, and communication materials.
• Supportive work on social media content

Qualification

Must-haves:

• High empathy, strong communication, and resilience in dealing with different customer types – especially when dealing with stressed customers.
• Very good German language skills (native level) and solid English language skills (our team language is English).
• Structured, independent work style in a remote setup.
• High initiative: You recognize improvement opportunities and actively bring your own ideas into the process.
• Interest in analysis, pattern recognition, and data-based work. Openness to KI technologies and modern tools.
• Ability to write precisely and clearly (copywriting basis).

Nice-to-have:

• Experience in Customer Care, ideally E-commerce / marketplaces (Amazon, Otto etc.).
• Experience working with CRM tools or support systems.
• Additional languages (FR, ES, IT).
• First contact with product development or user feedback.

Benefits

How we tick

• We see Customer Care as a valuable source of insights and innovation.
• We work remotely, focused, and result-oriented.
• We live transparency, ownership, and continuous improvement.

What you can expect

• A full-remote role with high flexibility. International team with strong cohesion.
• Direct impact on product quality, brand communication, and customer experience.
• Room for further development: Customer Experience, Content, Product Development – depending on your talent profile.

Send us your CV or LinkedIn profile to

The position is available immediately. You will be structuredly integrated and receive a comprehensive handover.

Find Jobs in Germany on Arbeitnow