Customer Care Manager with Italian-Bucharest

Inviting applications for the role of Customer Care Manager with Italian-Bucharest

Responsibilities:

Manage day-to-day operations of the call center, ensuring consistent delivery of high-quality customer service.

Monitor performance metrics and operational indicators to identify improvement opportunities and drive efficiency.

Develop and implement strategies to enhance productivity and service standards across the team.

Train and mentor call center staff to strengthen service delivery and customer engagement capabilities.

Conduct regular quality assurance assessments to maintain compliance with service expectations.

Collaborate with cross-functional teams to ensure smooth communication and operational alignment.

Prepare and present performance reports and trend analysis to support data-driven decision-making.

Support implementation of call center technologies and tools to improve customer experience and operational effectiveness.

Minimum qualifications
• Customer care experience.
• University graduate in: Business Administration, Communication, Hospitality Management, Information Technology, Marketing.
• Knowledge of SAP and excel at an advance level
• Advanced knowledge of Italian and English language, C1 level

Preferred qualifications
• Personal culture and client management expertise.
• High motivation and ability to learn.
• Ability to work under time pressure.