Customer Care Intern

Metz Electronics Srl, the italian branch of Metz Consumer Electronics GmbH, subsidiary of Skyworth Group, is looking for a: Customer Care Intern based in Milan, to reinforce our photovoltaic business Unit. The intern will support the Sales and Engineer team in customer care activities. The role mainly involves handling issues and acting as a first point of contact, redirecting clients and inquiries to the appropriate technical team. Main Responsibilities: Collect customers’ needs and complains; identify and report any potential problems or trends; provide timely and effective solutions to customers; collaborate with the Sales and Engineer team to resolve customer complaints; maintain accurate records of all interactions with customers; ensure that all customer requests are handled in a professional and courteous manner. Requirements: Bachelor’s degree in Business Administration, Marketing, Communication or related field; excellent communication skills; ability to work in a fast-paced environment; strong analytical and problem-solving skills; proficiency in Microsoft Office; knowledge of CRM systems is an asset. Benefits: Opportunity to gain experience in the photovoltaic industry; possibility to develop skills in customer care and sales; chance to be part of a dynamic and innovative company.