Customer Care Inbound & Back Office Sector Automotive - in Dutch

Etjca S.p.a. Etjca Group, Agency for Labour – Contact Center & Customer Care Division, selects for an important client company with headquarters in Vimodrone: Customer Care Inbound and Back Office Representative for the automotive sector - Level C1-C2 DUTCH with excellent knowledge of Italian language. - Availability from January 2026. Job description: The resource will represent the company in managing customer relationships, ensuring high levels of assistance and loyalty. It will provide information, support, and consulting through various communication channels (phone, email, SMS, etc.), guaranteeing efficient and quality service. Offered: - Contract for 4 months with possibility of extensions; - Classification CCNL TLC – 3rd level (monthly gross salary €1,622, to be proportioned for 30 hours a week); - Part-time contract 30 hours a week; - Schedule: on shifts from Monday to Friday, 8:00-19:00; - Benefit: company laptop; - Hybrid mode: at least 6 days per month in presence, according to shift schedule, the rest in smart working. Main activities: - Collect and control customer data; - Identify customer needs, analyze requests or reports and provide a solution respecting internal procedures, aiming for maximum customer satisfaction; - Propose personalized solutions based on expressed client or prospect needs; - Forward, when necessary, any issues to internal or external referents for correct complaint handling; - Verify customer satisfaction levels through structured interviews. Required skills: - Excellent knowledge of DUTCH (Level C1-C2) and good command of Italian; - Outstanding communication and relational skills; - Good familiarity with PC use; - Excellent knowledge of Office package, particularly Excel, Word, and Outlook; - Good writing skills for emails and written communications; - Orientation towards teamwork and ability to collaborate effectively; - Interest in the automotive sector. Work location: Vimodrone #catcc Etjca Group S.p.A. is authorized to operate by the Ministry of Labour and Social Policies (Min. Prot. N. 1309-SG of February 23, 2005). The job offer is open to all candidates, regardless of gender, age, ethnicity, religious creed or sexual orientation, in accordance with D.Lgs. 198/2006 and subsequent amendments, and independently of any other characteristic, in accordance with D.Lgs. 215/2003 and 216/2003. Candidates are invited to view the privacy information https://etjca.it/informativa-per-candidati (Reg. UE 679/2016 c.d. GDPR) published on the website www.etjca.it. The service is free. Sector: Telecommunications Role: Customer Service Type of employment: Temporary work