Customer Care Expert Working Student:in (m/f/d)

📍 Remote or Berlin | ⏱ 20 Hours/Week | Start: immediately | Duration: min. 6 months

As a Customer Care Expert Working Student*in (m/f/d), you are an important part of our Care Team and the first point of contact for our patients. You support our users via chat, email, and phone and ensure that they always feel well looked after and understood at Cara Care.

You will gain exciting insights into how we support our patients, understand their needs, and continuously develop our digital therapy programs.

In doing so, you combine empathy with solution-oriented thinking: You answer questions about our digital therapy programs, assist with technical and content-related issues, and respond individually to user feedback. At the same time, you bring valuable feedback to our team and help to continuously improve our products and processes.

The role is intentionally designed to be very patient- and practice-oriented: You take responsibility for your own tasks, contribute your perspective, and can make a direct contribution to a positive patient experience with your work.

🎯 What you will do with us:

Patient Care & Support

• Support via app chat, email, and phone
• Assistance with content and technical questions regarding our digital therapy programs
• Individual and empathetic response to user concerns and feedback
• Development of a detailed understanding of the content of our therapy programs to best support patients
• Ensuring a positive and appreciative patient experience across all communication channels

Patient Experience & Feedback

• You are a central interface between our patients and the Cara Care Team
• Identification of recurring questions, problems, and potential for improvement
• Support in continuously developing internal processes
• Active contribution to a positive team dynamic and the further development of our care processes

Requirements

🤓 What you should bring:

• You are currently enrolled in a degree program
• You have native-level German skills and good to very good English skills (min. B2) in speaking and writing
• Ideally, you already have initial experience in customer care, customer support, or a comparable role
• You have a high affinity for digital products and feel comfortable working with new tools and digital applications
• You approach people with empathy, patience, and joy – both on the phone and in written communication
• You think and act in a solution-oriented manner and focus on the needs of our patients
• You work in a structured, reliable, and independent manner
• You enjoy taking responsibility and actively contributing to improving our processes
• You are willing to occasionally support our active users on weekends

Nice-to-Haves:

• Initial practical experience in customer support, customer success, or patient care
• General technical affinity and enjoyment of quickly learning new tools
• Interest in Digital Health, Digital Therapeutics, or Health Technology
• Experience working with various communication or support tools
• Interest in deriving concrete improvements for products and processes from patient feedback

🚀 Why this role?

You will get direct insight into the work of a Digital Health company and get to know our patients firsthand.

Your contribution goes far beyond answering individual inquiries: Through your direct contact with our patients, you will gain valuable insights into their needs and challenges and help us derive concrete improvements for our products, communication, and processes.

If you are looking for a varied working student position where you can combine your communication skills and empathy with your affinity for digital products, while also working on a meaningful product in the Digital Health sector, we look forward to getting to know you.

Benefits

• 💸 Fair Pay
  You will receive fair compensation, regular salary checks, and of course, the technology you need to work effectively.
• 🫶 Great Team
  A vibrant, interdisciplinary team and a friendly, supportive work atmosphere await you – including regular in-person team events.
• 👨‍💻 Remote-first
  Want to work from home? No problem. Want to come to the office in Berlin? Also great. We are remote-first – you work where it suits you best.
• 🏝️ 30 Days Off
  Rest is important. With us, you get 30 days off per year: 26 vacation days and 4 extra Mental Health Days for your breaks.
• 🦉 Flexible Working Hours
  Whether you want to get started right in the morning or prefer a later start – you shape your day the way it suits you.
• 🏋️ Urban Sports Club (USC): Access to numerous sports, fitness, and wellness offerings at discounted rates
• 🧠 OpenUp: Access to a wide range of services for mental health and personal well-being
• 🛍️ Corporate Benefits: Attractive discounts and exclusive offers from numerous well-known brands and providers
• 🚀 You make a difference
  With us, you are not just a participant, but in the thick of it. Your ideas count and you can really make a difference.

About Cara Care

Cara Care is a digital health company with the mission to offer holistic, scientifically based support for people with gastrointestinal complaints. Through our apps, affected individuals can identify symptom triggers, receive personalized recommendations, and access digital therapy programs for:

• Irritable Bowel Syndrome (Cara Care for IBS)
• Heartburn (Cara Care for Reflux and Irritable Stomach)

Our Irritable Bowel Syndrome program is officially approved by the Federal Institute for Drugs and Medical Devices (BfArM) as a reimbursable Digital Health Application (DiGA).

Supported by Bayer

We are pleased that Cara Care has recently become part of the Bayer Group. This step strengthens our mission and allows us to expand our impact even further. With Bayer's global expertise in healthcare and our innovative digital approach, we are ready to redefine care in the area of digestive health.

Working with Us

At Cara Care, you work with a team of doctors, researchers, developers, product and people experts who are passionate about improving people's lives. We are inspired by our patients and driven by real impact. We work fast, closely together, and never lose sight of the importance of well-being – both for our users and for ourselves.

Diversity is Important to Us

We believe that diverse teams develop better products. That's why we are committed to creating an inclusive environment for everyone – regardless of race, religion, color, national origin, gender, sexual orientation, gender identity, age, or disability.

We know that applying for a new job is a big step, and we greatly appreciate your time and effort. We look forward to meeting you!

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