MARS PARTNERSHIP PTY. LTD.
1 year ago
Customer Care Coordinator
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Company information
- Company
- MARS PARTNERSHIP PTY. LTD.
- Location
- Australia, Victoria, Melbourne Region, Greater Dandenong, Dandenong Australia
- Posted
- 1 year ago
Job description
Customer Care Representative - 12 Month Contract
We're looking for a Customer Care Representative to join a well-known global business on a 12-month contract. You'll support the day-to-day operations of the customer care team, ensuring orders are processed accurately and customer enquiries are handled efficiently.
What you'll be doing:
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Process customer orders in SAP and ensure timely delivery
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Respond to customer enquiries and resolve issues
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Update customer details and interactions in Salesforce
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Track and report on orders using Excel
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Work with logistics, sales, and finance teams to manage order flow
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Record customer claims and follow up as required
What we're looking for:
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Experience in customer service or order management
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Intermediate Excel skills
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SAP and Salesforce experience preferred (not essential)
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Strong attention to detail and clear communication skills
Why you'll like it here:
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Be part of a supportive, collaborative customer care team
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Gain experience in a global business environment
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Work Monday to Friday with full-time hours on a 12 month contract
It's a full-time, Monday to Friday position paying $38 per hour + super.
Required skills
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