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MARS PARTNERSHIP PTY. LTD.

1 year ago

Customer Care Coordinator

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Company information

Company
MARS PARTNERSHIP PTY. LTD.
Location
Australia, Victoria, Melbourne Region, Greater Dandenong, Dandenong Australia
Posted
1 year ago
View all jobs at MARS PARTNERSHIP PTY. LTD.

Job description

Customer Care Representative - 12 Month Contract


We're looking for a Customer Care Representative to join a well-known global business on a 12-month contract. You'll support the day-to-day operations of the customer care team, ensuring orders are processed accurately and customer enquiries are handled efficiently.

What you'll be doing:

  • Process customer orders in SAP and ensure timely delivery

  • Respond to customer enquiries and resolve issues

  • Update customer details and interactions in Salesforce

  • Track and report on orders using Excel

  • Work with logistics, sales, and finance teams to manage order flow

  • Record customer claims and follow up as required

What we're looking for:

  • Experience in customer service or order management

  • Intermediate Excel skills

  • SAP and Salesforce experience preferred (not essential)

  • Strong attention to detail and clear communication skills

Why you'll like it here:

  • Be part of a supportive, collaborative customer care team

  • Gain experience in a global business environment

  • Work Monday to Friday with full-time hours on a 12 month contract

It's a full-time, Monday to Friday position paying $38 per hour + super.

Required skills

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