Customer Care Coordinator (F/H/X)

Your daily tasks include :

• developing talents : recruitment, mobility, training (train and coach team members);
• foster collaboration among team members;
• track objectives and achieve results;
• Ensure the correct application of tools, procedures, and processes;
• support the team in responding to field questions and vice versa.
• Maintain permanent vigilance over the well-being and safety of collaborators, direct and coordinate team activities :
• Become an expert and be the point of contact (SPOC) for specific questions within the team.
• Ensure the management and tracking of KPIs within the team and translate them into actions, be responsible for these and implement improvement proposals.
  • Optimize portfolio management and interactions with clients
  • coordinate, track customer requests and complaints
  • improve customer service efficiency;
  • improve complaint handling.