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Customer Care Coordinator (F/H/X)
Job description
Your daily tasks include :
- developing talents : recruitment, mobility, training (train and coach team members);
- foster collaboration among team members;
- track objectives and achieve results;
- Ensure the correct application of tools, procedures, and processes;
- support the team in responding to field questions and vice versa.
- Maintain permanent vigilance over the well-being and safety of collaborators, direct and coordinate team activities :
- Become an expert and be the point of contact (SPOC) for specific questions within the team.
- Ensure the management and tracking of KPIs within the team and translate them into actions, be responsible for these and implement improvement proposals.
- Optimize portfolio management and interactions with clients
- coordinate, track customer requests and complaints
- improve customer service efficiency;
- improve complaint handling.
Required skills
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Company information
- Company
- Veolia Belux
- Location
-
België, Luik (Provincie), Luik, Grace-Hollogne
Belgium - Posted
- 8 months ago
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