Customer Care Consultant (Hybrid) (m/w/d) 100%

Adecco For a leading telecommunications provider in Switzerland, we are looking for motivated Customer Care Consultants in a hybrid work arrangement (m/w/d). If you enjoy customer contact, solution-oriented work, and have an affinity for telecommunications, then you're exactly right. You can expect a modern working environment, exciting challenges, and attractive employment conditions. Apply now and become part of this innovative team! Tasks - Ensure high telephone availability - First point of contact for all employees of business customers in case of IT disruptions & concerns - Correct recording, analysis, and triage of disturbances and inquiries - Error-free processing of all orders according to the given standards and adherence to defined processes, instructions, guidelines, and ITIL best practices Profile - Experience / Enjoy telephone customer contact - You don't find it difficult to work from home - Good IT/PC knowledge - Technical interest and understanding - High flexibility and seamless switching between topics - Rapid comprehension - Very high reliability and punctuality - Decision-making (even under pressure) and awareness of consequences - High degree of assertiveness - Language flexibility (DE & EN) and flawless expression - Curiosity and constant eagerness to learn and strive for improvements Advantages - We will send you automatic job offers that match your profile and are always up-to-date - You will also receive job postings that are not publicly advertised from customers we exclusively represent - We advise and support you in finding your new dream job - Our service is free of charge for you - Various benefits, such as discounts on mobile phone bills Contact Information If you have any further questions about this job posting (Reference: JN-032025-719173), please contact HUB Solothurn at +41 58 2333 200. About us Adecco is the market leader for personnel solutions in Switzerland and worldwide. Every day, our teams at our around 50 locations throughout Switzerland ensure the best match between candidates and customers in various fields and industries. Adecco Switzerland is a company of the Adecco Group, the world's leading company for Talent Advisory and Solutions. We believe that everyone can be made fit for the future and employ over 3.5 million people daily. We recruit, develop, and train talents in 60 countries around the world, enabling organizations to shape the future of work. #yournextjob TEMP IT Industry: Other Function: Other