Customer Care Consultant 50-100%

Adecco You are important that customer requests are competently processed? You always have a solution ready, no matter how difficult the situation is? Then our client in Bern is looking for exactly you! Tasks - Professional customer service via various communication channels - Identification and analysis of customer needs and requests - Provision of solutions and comprehensive consulting on products or services - Handling of customer complaints and ensuring a satisfactory solution - Following up on customer inquiries and coordinating with internal departments - Building and maintaining customer relationships to ensure customer satisfaction - Conducting product or service presentations for existing and potential customers - Documentation of customer interactions and updating customer databases - Participation in training and further education to maintain product knowledge - Ensuring high service quality and customer satisfaction rates Profile - Commercial or technical basic education or comparable - Experience in customer service - Good computer skills - Flexible and team-oriented - Service-oriented and readiness to use - Empathy and ability to understand customer needs - Multitasking abilities and efficient time management skills - Exact and reliable work style - Excellent German language skills in writing and speaking, and good English and French language skills Advantages - We will send you automatic job offers that match your profile and are always up-to-date - You will also receive jobs that are not publicly advertised, from clients we exclusively represent - We advise and support you in finding your new dream job - Our service is free for you - Various benefits such as discounts on mobile phone plans Contact Information If you have any questions about this job offer (Reference: JN-112024-669521), please contact Luisa Pacitto by email at [email protected] or under 058 233 43 60. About us Adecco is the market leader for personnel solutions in Switzerland and worldwide. Every day, our teams at our around 50 locations across Switzerland ensure the best match between candidates and clients in various fields and industries. Adecco Switzerland is a company of the Adecco Group, the world's leading company for Talent Advisory and Solutions. We believe that everyone can be made fit for the future and employ over 3.5 million people daily. We recruit, develop, and train talents in 60 countries around the world, and enable organizations to shape the future of work.