Customer Care B2B - 6 Month Internship

Join the Joivy adventure: The art of living (and working) the European way!

Joivy is more than just a real estate platform: it's Europe's first residential ecosystem designed to accompany every stage of life. From meticulously designed coliving spaces to holiday rental getaways, through student housing or inspiring coworking spaces, we create places where you immediately feel at home.

An innovative ecosystem for all needs Joivy is the strategic alliance of pioneers such as DoveVivo, Altido, Chez-Nestor, and Open. Together, we are redefining market standards:

• For our residents: A flexible offering (shared flats, studios, villas) for stays of all durations, driven by a seamless digital experience.

• For our partners: Premium support for property owners and investors, from asset management to real estate transformation thanks to artificial intelligence and cutting-edge analytical tools.

The Joivy adventure in a few key figures:

• Unique expertise: 450 passionate talents from over 30 nationalities (average age of 32).

• XXL presence: 50 destinations across 7 countries (Italy, Spain, France, Portugal, UK, Luxembourg, and Bulgaria).

• Global strike force: Nearly 2,000 supported property owners and over 150,000 won users.

Missions

• Operational management & projects: qualify interventions, order services, contact tradespeople and schedule their visits (create work orders and organize the dashboard).

• Follow-up & quality: monitor the processing of interventions, check the quality of services (tradespeople, cleaning, inventory checks) and formalize feedback.

• Logistics & stock: manage key organization via Keynest and ensure stock monitoring at our various sites (Barbusse, Louis, Chaligny, Douai).

• Support & emergencies: handle technical tickets in Zendesk, manage operational emergencies with external service providers and source new partners.

• Administration & finance: ensure follow-up of billing related to operations.

Your profile

• You demonstrate excellent organization, a methodological mindset, and great rigor to successfully follow up on interventions.

• You are independent, responsive, and able to remain calm in the face of unforeseen events and field stress.

• You are perfectly comfortable with computer tools, the Microsoft suite, and data processing or reporting.

• You have excellent interpersonal skills to communicate effectively with our partner service providers and tradespeople.

• You have excellent written and spoken French skills (English is a plus).

To make your experience at Joivy France as enriching as it is stimulating, we do everything we can to offer you a privileged work environment:

• A paid internship that recognizes your commitment and your real contribution to our successes.

• Join a united, motivated, and collaborative community, where mutual support drives every challenge overcome.

• Between our memorable afterworks, our legendary Nerf gun competitions, and our friendly Tuesday breakfasts, cohesion is our priority.

• Benefit from 2 days of remote work per week (after three months of seniority) to best balance your missions and your personal life.

• Restaurant vouchers worth €9/day (via Edenred card), and 50% reimbursement of your transport pass.

• Exclusive access to the essential dad jokes from our colleague Loeiz, 100% guaranteed authentic to brighten your days.

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