Customer Care Analyst & Ops - CDI

Green-Got is a French financial institution that allows everyone to choose what their money finances.

We are building the financial infrastructure of tomorrow's world.

Since January 2026, Green-Got has been a Payment Institution authorized by the ACPR, supervised by the Banque de France. This recognition places us on par with leading regulated players, and profoundly changes what we are building, and how.

Green-Got offers:

• A payment account associated with a card for everyday spending and receiving payments.
• A range of high-performance financial investments to invest in transition companies.

The member experience is at the heart of this model. It is the foundation upon which the trust our members place in us rests, and which the Customer Care team nurtures every day.

Green-Got by the numbers:

• €100M in transactions processed each month;
• €2.3B in transactions secured since our launch;
• €2M in donations returned to transition projects;
• 4.8/5 on Trustpilot;
• 5% of our revenue to directly support field projects by directly financing the Green-Got Foundation.

The context:

📍 Offices in Paris + remote work, open to full remote from your country of residence;
📄 CDI: 39-hour contract per week;
💶 €28–32K depending on profile;
🗓 Start date: as soon as possible.

At Green-Got, Customer Care is the voice of our members internally, and the voice of Green-Got to them, a strategic role in a fast-growing financial institution that must keep its promises 7 days a week.

Our members have evolved with us: Premium Account, PER, joint account, independent offer. Each new product generates new questions, new situations, new challenges. The upcoming opening of B2B services will further expand the scope.

We are looking for someone who loves to understand, who can remain calm under pressure, and who considers every interaction as an opportunity to improve the product, not just to close a ticket.

You are comfortable with people and rigorous in substance. Both at the same time.

Your missions

Your missions:

As a member of the Customer Care team, you are the central point of contact between our members and all of Green-Got's teams: product, tech, compliance, marketing, impact. Your scope is dynamic: it evolves with our launches, our needs, and Green-Got's trajectory.

Your ability to adapt, prioritize, and maintain a high level of quality in all contexts is what will allow us to grow smoothly.

FRONT - Member Relations 50%

• First point of contact: you respond to our members across all our channels, chat (90%), email (8%), phone (2%), with clarity, empathy, and within deadlines.
• Product Expertise: you know Green-Got inside and out. You assist our members with their accounts, their transactions, their questions, and you find the right answer after investigation.
• Management of new situations: you identify, qualify, and resolve unique cases. You are responsible for the quality of the first contact.

RUN - Operational Support 35%

• Voice of the members internally: you collect, structure, and relay needs, frustrations, and suggestions to the product, tech, and marketing teams.
• Continuous Improvement: you optimize existing processes, challenge workflows, and keep our documentation (FAQ, processes) up-to-date with every product evolution.
• Incident Tracking: you identify bugs, report them to the relevant teams, and ensure their follow-up until resolution.
• Functional Acceptance Testing: you participate in testing new features before they go into production.

BUILD - Project Management 15%

• Initiative and Ownership: you identify levers for improving the member experience, you define indicators, propose and implement concrete actions.
• Management: you set up the necessary tools and routines to track your projects and guarantee their results.

Your skills

Empathy, rigor in execution, and the ability to remain calm when things speed up are natural reflexes for you. You understand that service quality is a commitment, not an intention. We are looking for someone who is convinced of this.

At Green-Got, we are curious, demanding, collaborative, and we move fast.

• Service-Oriented: you know that behind every ticket, there is a person. You don't close a ticket, you solve a problem.
• Rigor and Organization: you prioritize, you document, you ensure flawless follow-up.
• Written Communication Skills: your spelling is impeccable, you adapt your tone to each interlocutor. Precision is your signature.
• Analytical Curiosity: you like to understand why a situation occurs, not just resolve it. You identify patterns and report them.
• Stress Management: you remain calm when the situation requires it. Pressure does not degrade your quality.
• Operational English: you read, reply, and communicate without searching for words. We have non-French speaking members and will have more.
• Sensitivity to Impact: environmental transition is truly important to you. You understand the stakes and you sincerely carry Green-Got's mission.
• Aptitude for Digital Tools: Intercom, Notion, Slack, Aircall, and a genuine curiosity for AI and automation applied to customer service.
• Education: BTS, IUT, business school, IAE, or any training related to customer relations. Previous experience in care or customer service is a significant plus.

Benefits

Green-Got is entering a new phase. With ACPR authorization, we are building a leading member experience, with the people who join us now.

Tomorrow's customer service is not built solely on scripts and macros. It is built with people who understand the product, the members, and the stake of each interaction.

• A role with real impact: in a rapidly transforming sector, in direct contact with our members every day.
• Real responsibilities: you don't just execute, you contribute. Your field feedback shapes the product.
• Learning: alongside a team that passes on knowledge, in a leading regulatory environment.
• Growth: the most committed profiles grow with us and take on key responsibilities.
• Flexibility: remote possible from your home and anywhere in Europe.
• Team: ambitious, demanding, determined, and has good times together.

The package:

• Remote or Paris CDI.
• Salary: 28 - 32k, depending on profile.
• BSPCE (Company warrants).
• Alan health insurance.
• A team day every semester.

Interview process:

• Send us your CV and any other elements that help us gauge your skills and motivation.
• Quick call to get acquainted. If it's a match, we'll send you a Business Case to prepare.
• Video interview with Vincent (Customer Care Manager) to analyze the Business Case and test/get to know you.
• Discussion with one or more team members for cultural fit.
• Interview with Adèle (Head of Operations).
• Interview with Andréa (CEO).

We look forward to meeting you!