Customer Care Agent with German (Craftsmen Skills )

Are you a skilled trades expert with a passion for problem-solving and customer service? Do you take pride in your craftsmanship and want to use your knowledge to help others? If so, we have the perfect opportunity for you!

As a Customer Care Agent with German (Craftsmen Skills), you’ll use your technical expertise in craftsmanship and building maintenance to support our German-speaking clients. You won’t just be answering calls—you’ll be providing real solutions, advising customers on repairs, troubleshooting issues, and ensuring quality service.

Your Responsibilities:

• Hands-On Problem-Solving: Guide customers through repair and maintenance processes with expert advice.
• Complaint Resolution: Understand customer issues and ensure swift solutions using your trades knowledge.
• Quality Assurance: Supervise and coordinate specialist teams to uphold high standards.
• Technical Training: Lead training sessions on property insurance law and repair standards.
• Project Development: Contribute to improving repair processes through automation, system enhancements, and new guidelines.

Your Expertise:

• Completed vocational training in a skilled trade (e.g., Window Manufacturing, Painting, Plumbing, Carpentry, Electrical Work, Roofing, Glazing, or Sanitary/Heating/Air Conditioning Technology).
• Extensive knowledge of building repair and maintenance.
• Strong communication & negotiation skills, working well with customers and teams alike.
• Fluent in German (spoken and written).
• Ability to work independently with attention to detail.
• Basic IT knowledge and openness to new technologies.