Customer Care Agent — D2C

At Careismatic Brands we take pride in offering a curated selection of brands that span from accessible quality to premium excellence. Our diverse portfolio of brands meets the medical apparel needs of healthcare professionals around the world with the perfect blend of fabric, design, fit, and functionality, all competitively priced with quality that exceeds industry standards. Job Location: Pune Job Title: Customer Care Agent — D2C (Pune, India) www.careismatic.com About the Role: We’re seeking a highly motivated and customer-focused individual to join our dynamic team as a Customer Care Agent. As a key member of our customer service team, you will be responsible for handling customer inquiries, resolving issues, and providing exceptional customer experience. Key Responsibilities: • Respond to customer inquiries via phone, email, or chat in a timely and professional manner. • Resolve customer complaints and concerns in a fair and courteous manner. • Provide product information and recommendations to customers based on their needs and preferences. • Maintain accurate records of customer interactions and resolve issues in a timely manner. • Collaborate with internal teams to resolve complex customer issues. • Stay up-to-date with product knowledge, industry trends, and competitor activity to provide informed responses to customer inquiries. • Meet or exceed performance targets for customer satisfaction, first-call resolution, and issue resolution. • Participate in training sessions and workshops to enhance skills and knowledge. • Work effectively as part of a team to achieve shared goals and objectives. What We Offer: • Competitive salary and benefits package. • Opportunities for professional growth and development. • Collaborative and dynamic work environment. • Recognition and rewards for outstanding performance. • Flexible working hours and remote work options. • Access to cutting-edge technology and tools. • A chance to be part of a global company with a strong reputation for excellence.