SSENSE
9 months ago
Customer Care Agent (Bilingual French/English)
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Company information
- Company
- SSENSE
- Location
- Canada, Québec, Montréal Canada
- Posted
- 9 months ago
Job description
Job Description
- Provide exceptional service to an upscale international clientele via telephone, email and chat while maintaining a positive, empathetic and professional attitude toward customers
- Offer assistance and solutions that will result in increased customer satisfaction
- Assist 40-50 customers a day and meet daily KPIs by maintaining a customer satisfaction score of 94% or above
- Provide order and returns status to customers and explain policies and procedures
- Action customer orders
- Collaborate with colleagues when necessary to resolve customer complaints, and escalate as needed
- Provide feedback to the team and management about customer trends
Perks And Benefits:
- $19.00 per hour
- Extended health and dental benefits, including comprehensive mental health programs and coverage
- Parental top up program
- Generous Employee Discount
- Access to telemedicine and employee and family assistance program
- Savings and retirement plan matching contributions
- Gender Affirmation Coverage
- Opportunity to work with cutting edge technologies and an innovative team that’s pushing the boundaries of technology
Required skills
- english
- customer satisfaction
- bilingual
- french
- trends
- benefits
- kpis
- feedback
- customer care
- order
- mental health
- complaints
- returns
- procedures
- telephone
- hourly wage
- parental leave
- solutions
- telemedicine
- assistance program
- employee discount
- policies
- chat
- health benefits
- perks
- retirement plan
- dental benefits
- savings plan
- cutting edge technologies
- gender affirmation
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