Customer Care Agent (all genders) - 100% Home-Office

Are you ready to embark on an exciting journey with us? We live own (y)our growth and foster an environment where innovation and personal development go hand in hand.

Imagine supporting customers who use a product that revolutionizes the way parking spaces are managed. With this, you have a significant impact on the future of urban mobility.

With your expertise in professional B2C customer support, you will strengthen our position as market leader, while achieving new successes together with our team as a Customer Care Agent (all genders).

What to expect

• Customer Care: You will have close contact with our customers and be their first point of contact

• Complaint Management: Independent handling of complex complaints regarding license plate recognition, contractual penalties, and special cases

• Service Excellence: You will process customer inquiries and resolve problems by phone and email to maintain our service at the highest level

• Team: You will report to the Customer Care Team Lead and work closely with colleagues from Customer Success, Project Management, Business Development, Engineering, and Product

• Optimization: You will actively work on optimizing our customer service and forward feedback to the respective department

Inspire us by

• Your Background: You have two years of experience in customer support, call center, or customer service, with a focus on (escalating) complaint management

• Your Mentality: You have thick skin and strong resilience: You can set clear boundaries with customers at eye level and represent unpopular decisions bindingly without being provoked

• Work Style: You enjoy working analytically and are looking for creative solutions to your customers' problems

• Work Ethic: You want to work in a fast-paced environment, show initiative, and are highly motivated to learn new skills

• Language Skills: You have German language skills at C2 level and possess basic English skills; further foreign language skills are an advantage

What we offer

• Mobility Tailored: Full speed ahead - Whether sustainably with bike leasing or comfortably with a travel cost subsidy, we keep you mobile and on a flexible course

• Ownership & Scope for Design: Your Impact, Your Balance Sheet - Take full ownership of your area and your KPIs

• Team Culture & Networking: Real connections - even beyond the daily business. Celebrate successes with us at legendary team events and Spirit Days

• Productive Environment: Your well-being is the basis for strong performance. So that you remain fit and well-nourished even from a distance, we support you with a monthly meal subsidy

• Health & Balance: Stay in balance with EGYM Wellpass or Urban Sports Club - nationwide access to over 1,000 sports and health facilities

• Top Equipment & Ergonomics: Whether Mac or Windows, in the office or remote - Your efficiency and work comfort will not be neglected

• Dress Code? Your Code: What counts for us is what you achieve - not what you wear. Wear what makes you feel most comfortable

Innovation through diversity

Regardless of your background, origin, gender identity, or individual circumstances, it is your personality that interests us. That's why we create a culture of cooperation and respect, where every team member has a say, can develop personally, and feels valued.

Still here?
Then we could be a perfect match!

Best to apply through our application portal - this way your application lands directly with our team and we can review it quickly and easily.
If you have questions, feel free to write to Julian Höge at ----- style="min-height:1.5em">Ready to own (y)our growth?

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