Customer Care Advisor German and French

Introduction Volvo Action Service (VAS) takes care of our Volvo Group customers across Europe whenever one of their vehicles has a problem, managing the process from the moment they call us until the final invoice is paid. Delivering great customer service is at the heart of our operation, as we take a proactive approach to get vehicles back on the road as quickly and smoothly as possible. This is us, your new colleagues You will work in a dynamic environment with colleagues from all over the world. We are an international team, and we highly value diversity and inclusion. We are currently looking for a Customer Care Advisor to join our international team. What you will do As a Customer Care Advisor, you will be the first point of contact for our customers. You will provide excellent customer service by taking ownership of the customer's issues and handling them in a professional manner. Your responsibilities will include: * Answering incoming calls and emails from customers in German and French. * Providing technical support and assistance to customers. * Troubleshooting vehicle issues and identifying solutions. * Coordinating with internal and external stakeholders to resolve customer issues. * Keeping accurate records of customer interactions. * Ensuring customer satisfaction. Who you are * You have excellent communication skills in German and French, both written and spoken. * You have strong problem-solving skills. * You are able to work independently and as part of a team. * You are customer-oriented and have a passion for providing excellent service. * You have experience in a customer service role. * You are flexible and able to work shifts, including weekends and public holidays. What we offer We offer a competitive salary and benefits package, including: * A comprehensive training program. * Opportunities for professional development. * A supportive and collaborative work environment. * The opportunity to work with a diverse and international team. * Benefits package, which includes health insurance, and paid time off. Ready to join us? If you are interested in this position, please apply via the online application form. We look forward to receiving your application!