Customer Account Services Representative

Join Epson’s Customer Account Service Team —the central hub for supporting our customers and internal partners, ensuring smooth, accurate, and on-time order delivery from start to finish. What You’ll Do Manage customer orders in SAP from receipt to delivery. Resolve order issues by working with credit, sales, and logistics teams. Provide proactive updates to customers on order status, shipments, and returns. Respond to inquiries via phone, email, or chat within set timelines. Maintain accurate records of all interactions. Ensure seamless communication between departments. Collaborate with internal stakeholders to resolve customer complaints. Develop strong relationships with customers through personalized service. Identify opportunities for process improvements and implement changes as needed. Stay up-to-date on product knowledge and industry trends.