Customer Account Builder

What You Bring

• Experience in SaaS operations, customer onboarding, data management, or technical administration, ideally in a B2B or scale-up environment.
• A structured, detail-oriented mindset with strong organizational skills and the ability to manage multiple setups simultaneously.
• Solid technical affinity — you feel comfortable learning and navigating complex software systems quickly.
• Ability to analyze customer requirements and translate them into functional system configurations.
• Excellent communication skills in English, especially for internal coordination.
• A process-driven approach — you naturally look for ways to improve workflows, standardize tasks, and increase efficiency.
• Hands-on attitude and a strong sense of ownership: you take pride in getting things right the first time.

Bonus Points For


When you join our team, you’re stepping into a culture built on momentum, ownership, and connection.

We move fast, think big, and focus hard—without losing sight of the people behind the work. Across all our brands, we’re united by a belief that impact comes from empowered teams, clear priorities, and a shared commitment to our customers and each other.

Here’s what you can expect:

• High trust, high impact: We give our people the autonomy to lead, innovate, and make decisions that matter.
• Curiosity is encouraged: We value learning, asking questions, and pushing boundaries—not just getting things done, but doing them better.
• Collaboration over ego: We work as one team across geographies and brands. Success is shared, and support is a given.
• Space to grow: Whether you're stepping into leadership, learning a new skill, or tackling your next big challenge—you’ll be backed to take risks and grow from them.
• Progress over perfection: We embrace change, move quickly, and are constantly iterating to improve how we work and what we deliver.

You’ll be joining a global team that’s passionate about building something that matters—and having a good time while doing it.

We’d love for you to join us on this exciting journey. Together, let’s shape the future of the leisure and tourism industry!

About the Role


We’re on a mission to redefine how our customers experience onboarding at Regiondo — and we’re starting with you.
As a Customer Account Builder, you’ll play a crucial behind-the-scenes role in preparing our customers for success before their onboarding journey even begins. You’ll take ownership of creating and configuring new customer accounts within the Regiondo system, ensuring that each setup is complete, accurate, and ready for immediate use.

This means transforming customer information into a fully functional Regiondo environment — products, pricing, resources, tickets, and more — so that our onboarding team can focus entirely on customer training and success rather than setup. You’ll collaborate closely with onboarding managers, success managers, and the sales team to make sure each customer’s system is built exactly to their needs.

Your work will have a direct and visible impact on the customer experience, helping us shorten go-live times, improve onboarding quality, and scale our operations efficiently.


What You’ll Do

• Build customer accounts end-to-end in the Regiondo platform — including products, pricing structures, resources, ticket categories, and booking configurations.
• Translate customer data (from forms, templates, or CRM inputs) into a complete and error-free system setup ready for onboarding.
• Collaborate with onboarding managers to understand each customer’s specific business model and adapt their account configuration accordingly.
• Ensure data accuracy and consistency by following internal setup standards and quality check processes.
• Identify process improvements to make setup faster, more scalable, and more automated over time.
• Document and maintain setup guidelines, templates, and best practices to enable smooth handovers and scalability within the Customer Operations team.
• Support cross-functional collaboration between Sales, Onboarding, and Customer Success to ensure seamless transitions from contract to activation.
• Monitor progress and prioritize tasks, ensuring setup deadlines are met and communication with internal stakeholders is proactive and clear.

Benefits & Perks

• Salary above the market rate and maximum value meal vouchers (40 RON per day).
• Private health insurance with Signal Iduna.
• 7card and Bookster memberships.
• Bonus for referring new colleagues.
• A hybrid system of working and a Work from anywhere option.
• Team building events all around the year.
• Professional development allowance.
• The best prospects for your own career development.
• Close virtual collaboration with team members from all the other offices in North America, Europe, and APAC.
• Work experience in an international company and multilingual team.
• A constructive environment with room to learn, excel and impact.

About Us

At Regiondo, we’re builders, doers, and difference-makers—driven by a shared mission to reshape the tours, activities, and experiences industry. Alongside our sister brands, Checkfront and Rezdy, we power more than 20,000 businesses and support over $10B in bookings globally. Our technology helps operators thrive while delivering unforgettable moments to travelers around the world.

We work in an industry built on adventure, energy, and human connection—and that same spirit fuels how we show up every day. Spanning North America, Europe, and APAC, our teams are united by bold goals, a bias for action, and an unwavering commitment to delivering for our customers.

But our success starts with people. Our teams are the engine behind everything we create. We value self-starters who take ownership, embrace challenges, and raise the bar—for themselves and those around them. We believe in creating space to grow, take risks, and make a real impact—and we celebrate those who lead with curiosity, grit, and drive.

If you’re passionate about performance, hungry to learn, and ready to help shape the future of travel—this is your kind of place. Let’s build, grow, and win together.