CS & Logistics Manager

We have an exciting full-time opportunity for a proactive and solutions-focused Customer Service (CS) & Logistics Manager to join our Supply Chain team. This role will report directly to the Supply Chain Manager and will be responsible for leading both CS & Tech Support, and Logistics functions, developing high-performing teams, fostering a culture of accountability and continuous improvement.

This role also involves managing 3PL relationships, establishing procedures and processes to streamline operations and support the effective execution of plans. Success in this role hinges on strong people leadership, a sharp focus on KPIs, and close collaboration with internal and external stakeholders.

Key responsibilities:

• Lead the CS & Technical Support, and Logistics teams
• Develop and implement processes and strategies specific to the team needs.
• Manage 3PL relationships to ensure consistent service and alignment with business requirements
• Review and track Warehouse & Distribution costs, ensuring accurate financial accruals
• Support technical back-office operations and driving cost-saving initiatives
• Collaborate with internal stakeholders to identify issues, analyse root causes, and implement corrective actions
• Drive the CS & Logistics functions through the Global roll out of Supply Chain Operating System (SCOS) engaging with the wider supply chain team functions to ensure it is fit for purpose.