Cruise Consultant - Travel

Cruise Consultant - Travel About the Role We're looking for an experienced Cruise Consultant to join a fast-paced travel team at a leading cruise brand known for delivering unforgettable experiences. You'll handle end-to-end travel bookings, craft personalised cruise packages, and ensure every client enjoys a seamless and memorable experience. Key Responsibilities: Provide high-quality customer service to both direct customers and trade partners, handling enquiries via phone, email, and online communication channels. Develop and maintain strong relationships with clients, understanding their needs and preferences to deliver tailored solutions. Utilise industry knowledge and expertise to make informed recommendations, ensuring the best possible outcomes for our clients. Collaborate with internal stakeholders to resolve any issues that may arise during the booking process. Stay up-to-date with product information, promotions, and developments to provide accurate and timely advice to clients. Key Requirements: Strong communication and interpersonal skills, with the ability to work effectively in a fast-paced environment. Excellent problem-solving and analytical skills, with the capacity to think critically and make informed decisions. Ability to work independently and as part of a team, with a strong focus on delivering exceptional customer service. Proficiency in using technology to manage bookings, track progress, and maintain accurate records. Benefits: Competitive salary and benefits package. Ongoing training and development opportunities to enhance your skills and knowledge. Collaborative and dynamic work environment that values teamwork and open communication. Opportunities for career progression and growth within the company.