CRM Sr Advisory Solution Consultant - Enterprise (Asia)

Overview

As a Solution Consultant for the Asia Enterprise segment, you will play a pivotal role in helping large organizations across Singapore, Malaysia, Hong Kong, Thailand, and the Philippines accelerate digital transformation and enhance customer engagement through innovative CRM solutions. You will partner with Sales, Product Management, and Executive Leadership to deliver technical expertise and strategic guidance throughout the sales cycle. This role requires a deep understanding of enterprise priorities, compliance requirements, and regional business dynamics.

What You’ll Do

As an Enterprise Solution Consultant, you will leverage your technical and domain expertise to develop, position, and deliver product-specific solutions during sales engagements, while supporting quarterly and annual sales objectives for your region.

Key responsibilities include:

• Partner with Sales as a trusted technical advisor and domain expert to support CRM solution sales for enterprise accounts across Asia.
• Lead discovery workshops tailored to enterprise needs, uncovering challenges such as customer lifecycle management, partner engagement, operational visibility, and omnichannel experiences.
• Deliver compelling product demonstrations that showcase how our solutions align with digital transformation strategies and enterprise modernization initiatives.
• Respond to technical and product-related inquiries from enterprise customers, partners, and internal teams, ensuring alignment with regional data privacy laws and compliance standards (e.g., PDPA in Singapore, Malaysia, and Philippines; Hong Kong’s Personal Data Ordinance).
• Collaborate with Product Management to provide feedback on enhancements that address unique enterprise needs, such as integration with ERP systems, advanced analytics, and AI-driven workflows.
• Share best practices and reusable assets with peers to improve team efficiency and effectiveness in enterprise-focused engagements.
• Stay informed on competitive landscape and regulatory changes, including emerging technology trends and enterprise compliance requirements across Asia.
• Represent the company at enterprise events, including regional technology forums, leadership summits, and industry trade shows.