CRM Manager

BUSINESS: CIRCOR Industrial LOCATION: Mumbai DIRECT REPORTING: Sr. Manager Data Analytics FUNCTIONAL REPORTING: Commercial Excellence POSITION DETAILS Position Summary Position Title: CRM Manager The primary focus of this role is to drive growth through effective use of CRM systems by developing and executing strategies to manage customer relationships, enhance customer satisfaction with key focus on delivering value to the customers in terms of Commercial Excellence. Principal Activities (in order of priority): 1. Develop and execute a comprehensive CRM strategy that aligns with business objectives and drives revenue growth. 2. Collaborate with cross-functional teams to identify and prioritize customer needs and develop targeted marketing campaigns to drive engagement and conversion. 3. Analyze and interpret customer data to inform sales strategies, optimize customer interactions, and improve overall customer satisfaction. 4. Develop and maintain relationships with key stakeholders, including customers, partners, and internal teams. 5. Stay up-to-date on industry trends, best practices, and emerging technologies to continuously improve CRM processes and systems. Requirements: 1. Bachelor's degree in Business Administration, Marketing, or related field. 2. Minimum 5 years of experience in a similar role with a strong track record of driving revenue growth through effective use of CRM systems. 3. Strong understanding of CRM principles, sales strategies, and customer relationship management. 4. Excellent communication, interpersonal, and analytical skills. 5. Ability to work independently and as part of a team. Benefits: 1. Opportunity to work with a global leader in the industrial sector. 2. Collaborative and dynamic work environment. 3. Competitive compensation package. 4. Comprehensive benefits program including medical, dental, vision, and life insurance. 5. Professional development opportunities to enhance skills and knowledge.