Jivaro
10 months ago
CRM & Loyalty Manager
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Company information
- Company
- Jivaro
- Location
- Australia, New South Wales, Sydney Region, Sydney Australia
- Posted
- 10 months ago
Job description
Take ownership of all end to end CRM & Loyalty activity for a portfolio of some of Australia's most iconic brands, trading around the world, with a hugely loyal customer database.
The Role:
End to end management of all CRM & Loyalty activity, across data analysis, customer journey planning, Email, SMS & Web campaigns, and the over arching customer lifecycle, to drive customer engagement & retention. You will have a deep data-driven focus, developing out and executing targeted initiatives, strengthen customer Loyalty, working alongside the rest of the high-performing Digital & eCommerce team and across all global markets.
Essential Skills & Responsibilities:
Excited? You should be!
If this sounds of interest, please get in touch today & apply or send your resume to Charlotte - [email protected]
The Role:
End to end management of all CRM & Loyalty activity, across data analysis, customer journey planning, Email, SMS & Web campaigns, and the over arching customer lifecycle, to drive customer engagement & retention. You will have a deep data-driven focus, developing out and executing targeted initiatives, strengthen customer Loyalty, working alongside the rest of the high-performing Digital & eCommerce team and across all global markets.
Essential Skills & Responsibilities:
- A solid background in technical CRM roles, owning end to end strategic development
- Demonstrated experience with managing Customer Data platforms, with exposure to multiple CRM systems, such as Salesforce, Klaviyo, Emarsys, Yotpo or similar
- Deep data segmentation experience & the ability to analyse large data sets, database sizes & present actionable insights
- A passion for living & breathing data
- A strong commercial mindset and the ability to work cohesively with the wider Marketing, Digital & eCommerce team to deliver a strong brand identity & tone of voice across all channels
- Strong experience with A/B Testing, driving innovation & a test & learn mentality
- Experience in Retail or eCommerce would be highly regarded, but definitely not essential
- The opportunity to join one of Australia's most iconic brands, with a hugely loyal, global following
- 1 day WFH flexibility, as well as a centrally located, state-of-the-art, beautiful office space with flexi-working hours
- Working within an advanced, super high-performing Marketing & Digital function, with stellar mentorship and leadership
- Be part of the next phase of international growth & expansion, for an iconic brand with a growing global audience
- Strong product discounts & allowances, additional birthday leave, and a highly innovative, forward thinking & passionate company culture
Excited? You should be!
If this sounds of interest, please get in touch today & apply or send your resume to Charlotte - [email protected]
Required skills
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