CRM & Customer Experience Manager (m/w/d) - Vor Ort/Home-Office

We at Inkster write Eigenverantwortlichkeit, Motivation and Fun big! As a 10-person team of Digital Natives and our unique 2-week Tattoo on Fruchtbasis, we started in June 2021 and rose to the European market leader within a few months. Today, we sell our products in six international markets and work daily to further develop Inkster as a modern Love-Brand.

To strengthen our team, we are looking for a CRM Manager.

You get excited about Customer Experience, CRM and data-driven marketing? At the same time, you have fun developing creative campaigns, newsletters and new ideas? In this role, you combine analytical thinking with creative work: You analyze data, understand our customers and develop measures that sustainably improve our customer journey, customer retention and customer satisfaction. From email marketing to automations to further development of our customer support, you shape the entire experience of our existing customers actively.

You will be a full-time part of our team, work closely with the founders and receive a lot of responsibility from day one. Together, we develop our customer communication continuously, optimize the customer experience and build Inkster as an international Love-Brand further. We look forward to you.

Aufgaben

• You plan, create and optimize creative email and SMS campaigns along the entire customer journey.
• You develop new automations and customer flows, test their performance and continuously optimize them based on relevant KPIs.
• You analyze the behavior of our customers and lead to new ideas for CRM campaigns, customer journeys and retention measures.
• You are responsible together with our customer support for the quality of our customer communication and ensure that our support agents and AI systems are always up-to-date.
• You identify recurring customer needs and develop processes, content and solutions to continuously improve the customer experience.
• You analyze key figures such as repeat purchase rate, customer lifetime value, Trustpilot ratings and customer satisfaction and lead to concrete optimization measures.
• You work closely with Performance Marketing, Design, Content and Product Development together and bring customer feedback into new campaigns, products and processes.

Qualifikation

• You have experience in CRM, Customer Experience, Customer Success or email marketing – ideally in e-commerce or at a D2C brand.
• You combine analytical thinking with creativity and find optimization potential both in numbers and communication.
• You have a strong sense of modern design, aesthetics, branding and visual communication.
• You understand customer journeys and know how to excite and bind customers long-term.
• Ideal would be if you already worked with CRM tools like Klaviyo (Photoshop, Canva, etc.) and helpdesk solutions like Gorgias, Zendesk or similar systems.
• You work organized, self-responsible and pragmatically and set projects reliably in motion.
• You enjoy improving processes, taking responsibility and using modern KI tools sensibly.
• You have very good German language skills; English language skills are an advantage.

Benefits

• New Apple devices
• A lot of creative freedom and responsibility from day one
• An exceptional designer role with varied projects from tattoo design to packaging
• Direct influence on a rapidly growing international Love-Brand
• Flexible working style with an office in Hamburg and home office possibility
• A young, motivated team with short decision-making paths
• The opportunity to make your work visible – online, in-store and on our products
• In-depth insights into the growth strategy of a modern e-commerce company

We look forward to your application including portfolio, previous work or socials.

We like it uncomplicated and efficient. Just send us your resume and a brief writing on why you are the right person for the job.

We look forward to your application! 🚀

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