Credit / Collections Analyst

The Credit/Collections Analyst is responsible for proactively managing customer accounts by obtaining, reviewing, and reconciling settlement reports to ensure accurate, timely payments and financial reporting. Unlike traditional collections roles, this position emphasizes early identification and resolution of discrepancies—such as deductions, pricing issues, and quality claims—prior to invoice due dates. This role requires close collaboration with internal departments and external partners to support settlement accuracy, reduce recurring issues, and maintain compliance with contractual and billing expectations.

What you’re responsible for:

• Obtain, review, and reconcile customer settlement or remittance reports on a scheduled or daily basis.
• Investigate and validate deductions, including shortages, pricing disputes, and product quality issues.
• Coordinate with internal teams such as Sales, Billing, Customer Service, Logistics, and Operations to resolve discrepancies.
• Communicate with customer contacts to clarify and resolve settlement-related issues promptly.
• Maintain accurate and organized records of all settlement documentation, correspondence, and adjustments.
• Monitor outstanding settlements and follow up to ensure timely reporting and resolution.
• Document all actions taken to address claims or disputes and ensure closure prior to invoice due dates.
• Provide regular updates to internal stakeholders regarding account status, open issues, and aging settlements.
• Support monthly and year-end closing by ensuring settlements are properly recorded.
• Assist in proactive collection efforts for overdue payments when necessary.
• Ensure adherence to internal policies and support process improvements related to settlement and deduction management.
• Identify root causes of recurring discrepancies and contribute to the development of long-term solutions.
• Maintain professional, effective communication with both internal and external stakeholders.