Country Operations Lead (m/f/d)

We are firmly convinced that Padel is a magical sport – one that excites people through its unique combination of ease, dynamism, and social interaction. Padel is for everyone: from young to old, from beginner to professional – everyone can participate in this passion. It is more than just a game; it is an experience that connects, brings joy, and creates friendships.

mitte is a boutique Padel Club, offering first-class playing conditions and a stylish environment for our dynamic, modern community. Our clubs combine high-quality facilities in central urban locations with digital innovation and human warmth to make Padel a firm part of everyday life – whether for a quick game or as a 'Third Place' for a wide range of experiences.

What makes us special:

• Our indoor clubs are located such that they can be reached in under 15 minutes – ideal for urban life
• Our fully automated systems ensure a smooth, modern playing experience
• Our Community Leaders embody hospitality and service-like care and are fully dedicated to being excellent hosts
• Our interior design is by a renowned boutique architect

Our ambition: To become the global brand for Premium Padel.

Responsibilities

As Country Operations Lead, you will be responsible for the operational performance of all clubs and ensure that every member – regardless of location or team – experiences the same exceptional customer experience. You will ensure that mitte's Operating Model is consistently implemented in every club. You will report to the COO and work closely with Central Operations, Commercial, Construction, Brand, and People.

Central Operations defines and measures the standard – you are responsible for the result in the club, i.e., consistent implementation and performance on-site.

Your responsibilities:

• Local Operations: You are responsible for the operational performance of all clubs. Together with the Regional Operations Managers, you ensure that each location achieves its goals regarding revenue, profitability, quality, and customer satisfaction.
• Leadership: You develop Regional Operations Managers and Club Managers into strong leaders, build a performance-oriented culture, and ensure clear responsibilities and consistent leadership across all regions.
• Customer Experience: You are responsible for the customer experience across all clubs and ensure that service, hospitality, community, and brand presence at each location meet mitte's standards.
• Operational Execution: You ensure that mitte's Operating Model is consistently implemented in all clubs. Standards, processes, and systems are not just introduced but lived in daily operations.
• Club Growth & Stabilization: You are responsible for the operational development of new and existing clubs. You ensure that new locations quickly reach their target performance and existing clubs continuously develop their potential.
• Continuous Improvement: You identify best practices and structural challenges from the clubs and, together with Central Operations, ensure that these are incorporated into the further development of the Operating Model, systems, and processes.
• Cross-functional Leadership: You work closely with Central Operations, Commercial, Brand, Construction, Finance, and People and ensure that strategic initiatives are successfully and consistently implemented in all clubs.

What is special about this role is that...

• You are responsible for the operational performance of all clubs and lead the entire Field Operations organization.
• You develop leaders and build a high-performance culture across all locations.
• You ensure that mitte delivers the same operational excellence and customer experience even with several hundred clubs.
• Direct collaboration with the COO / Co-founder and the founders with short decision-making paths.

Qualifications

• 5+ years of leadership experience in a fast-growing multi-site company.
• Proven track record in leading regionally distributed operations teams.
• Deep understanding of managing operational performance using relevant KPIs.
• High willingness to travel and enjoyment of spending regular time at the clubs.
• Strong leadership, coaching, and communication skills.
• Hands-on mentality combined with strategic thinking and strong execution skills.
• Structured, data-driven work approach as well as the ability to set clear priorities even in a dynamic environment.

Benefits

• Become part of a success story: Our goal is clear: to become Europe's largest Padel operator. You'll be there from the start – with the chance to take on real responsibility and actively shape this vision.
• Central office in the heart of Berlin: A place for productive work and open exchange at eye level. Snacks & drinks are of course provided.
• Modern equipment: You'll work with a MacBook and everything you need to be productive.
• Work directly with the founders: You will work closely with our founders and get firsthand insight into how decisions are made, structures are built, and strategies are developed and implemented.
• Compensation: Competitive salary with long-term development prospects.
• Your uniform: We will equip you with our exclusive mitte teamwear from adidas.
• Sports & Wellbeing: With us, you'll get regular Padel matches on our courts – for your physical balance and well-being outside of work.