Counter & Internal Sales Advisor

As Counter Sales Advisor, you receive and help customers in the store by answering their questions. You give professional technical advice by presenting them with the right product range and solution. You do not forget to present alternatives and possible related products if needed. As one of our values says: “You ensure an outstanding customer experience”.

You provide your commercial and technical support to electric installers and build a close relationship with them.

As Internal Sales Advisor, you are also in daily contact with customers via multiple channels.

You are responsible for the complete offer process: identifying the customer's needs, developing a suitable solution based on an extensive product range, and preparing the corresponding price quote. Offers are commercially defended at the customer and closely followed to ensure the order is booked. Upon approval, you give the order in.

You are able to provide additional technical advice or win it from your colleagues' specialists.

You follow the logistical trajectory, including keeping track of delivery deadlines and informing customers about inventory status, scheduled deliveries, and ongoing orders.

You work closely with your direct team and specialist experts in the expertise centers, logistics team, and partner suppliers.

You report to the Branch Manager.