Technician Coordinator Galati

Bergerat Monnoyeur, authorized dealer of Caterpillar equipment in Romania and the Republic of Moldova, is recruiting for the position of Technician Coordinator in the Galati area. The company headquarters is in Galati, and eligible candidates may reside in any of the following cities: Galati, Braila.

Employment Conditions:
Higher technical education – mechanical or electrical profile
Minimum 3 years of experience in construction, industrial or agricultural machinery, vehicles, or related fields
Experience in the following activities: service, mechanization, preparation/quoting of work estimates, customer invoicing, reception, customer correspondence; working with technical documentation
Knowledge:
Construction equipment/machinery
Good general technical knowledge
PC operating knowledge (Word, Excel; data management information systems)
Knowledge of English at an intermediate level
Communication and interpersonal skills
Commercial and team spirit
Organizational capacity
Proactive attitude
Orderly, methodical, and rigorous
Professional seriousness and correctness; adaptability and availability
Responsibility and concern for profitability

Job Description:

Organizes and technically and administratively coordinates the activity of the repair team - external interventions (technicians and diagnostic experts)
Plans external service interventions, assigning missions to technicians in the Galati/Braila area
Manages the technical conditions of the service intervention
Ensures the availability of human and material resources necessary for intervention (personnel, spare parts)
Supervises the quality of external interventions: promptness, adherence to maintenance schedules, cost reduction, application of operating rules (contractual commitments, invoicing, work safety)
Contributes to the smooth running of difficult technical interventions
Transmits the pre-diagnosis to the external intervention mechanics
Approves warranty requests in the first instance and agrees them with the warranty manager
Validates (or, as the case may be, prepares) the estimate for customers, prepared by the service correspondent
Searches for spare parts and technical information in the information system
Ensures customer relations: listens, advises, and informs customers
Constantly updates knowledge regarding the range of equipment
Informs and dialogues with Service Sales Managers
Leads the repair team daily: motivates, listens, manages conflicts
Promotes a favorable social climate, maintaining a permanent spirit of team and responsibility
Benefits and work tools:
Motivating salary package, performance bonuses.
Life insurance with a clause for reimbursement of some medical expenses amounting to 1000 lei per year;
Health insurance that includes free consultations, analyses, and in-depth investigations;
Gift vouchers for children on June 1st and winter holidays;
Meal vouchers worth 35 RON/working day;
Access to the Bookster online library;
Company car – for field activity, phone, laptop.