Minor Hotels Europe & Americas
8 months ago
Coordinator Dutch CRO Madrid - (Madrid)
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Company information
- Company
- Minor Hotels Europe & Americas
- Location
- España, Comunidad de Madrid, Madrid, Madrid Spain
- Posted
- 8 months ago
Job description
Empresas: Minor Hotels Europe & Americas The person who joins us will be part of our reservations department, coordinating a team of agents to manage the requests received through the different sales channels of our customers. Functions: - Continuous evaluation, through listening, monitoring, etc. - Feedback Individual/group sessions with agents. - Management - Coordination and continuous monitoring of the team of agents. - Creation and monitoring of action plans to achieve objectives. - Constantly analyze and improve processes. - Ensure compliance with company policies and procedures. - Develop and maintain relationships with internal stakeholders. - Provide support to other departments as needed. - Participate in training sessions and workshops to stay updated on new technologies and trends. - Collaborate with the team to identify and solve problems. - Consta…
Required skills
- processes
- training
- dutch
- management
- analysis
- monitoring
- coordination
- team
- trends
- improvement
- feedback
- evaluation
- customers
- cro
- workshops
- department
- reservations
- procedures
- stakeholders
- technologies
- policies
- group sessions
- objectives
- listening
- madrid
- requests
- agents
- individual
- action plans
- sales channels
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