External Collection Dispatch Coordinator

Objective of the vacancy:

What you will do?

• Management of Commercial Partners: Evaluate, integrate, and track the performance of external collection agencies or firms, ensuring their alignment with operational standards from their onboarding.
• Operational Control and Compliance: Supervise the correct execution of operational processes and the safeguarding of operational files/evidence in accordance with institutional protocols.
• Team Leadership: Direct and coordinate the operational team focused on contact channels and telephone management.
• Strategy and Planning: Design and implement contact plans and management dynamics aligned with periodic productivity objectives.
• Metrics Analysis: Monitor and evaluate the key performance indicators (KPIs) of the assigned portfolio to identify areas of opportunity.
• Strategy Design: Develop and implement action plans for the efficient management of corresponding delinquency segments.
• Governance and Regulation: Ensure compliance with institutional policies and current regulatory frameworks.
• Continuous Improvement: Identify and drive optimizations in the workflows and interactions of the area.
• Business Intelligence / Reporting: Prepare executive reports on portfolio evolution and management results for decision-making.

What are we looking for?

• Completed or incomplete Bachelor's degree.
• Minimum 2 years of experience in a similar position.
• Experience managing Collection and/or Recovery Agencies, Vehicle Credit Portfolios, Overdue Portfolio Management, Telephone Collection Strategies. CRM, collection systems management.
• Leadership and team management.

What do we offer?

• Base salary.
• Bonus according to results.
• Monthly bonus according to results.
• Monthly grocery vouchers.
• Benefits by law.
• Vacation days above the legal requirement.
• Work schedule from Monday to Sunday (with a rotated day off on weekends)