Customer Service Coordination

Customer Service Coordination

Join Sigma! We believe in truly taking care of our collaborators to ensure they feel empowered to be their best selves at work. This is the beginning of a new career with a fast-growing, innovative company.

OU: Mexico (Corporate) | Site: Torre Sigma MTY (Talent is required to be in MTY)

Location: Calle Arq. Pedro Ramírez Vázquez #200 Int. #13, Valle Oriente, C.P. 66269, San Pedro Garza García, N.L.

Modality: Hybrid

Position Leader: Head of Customer Service and Replenishment

Area: Administration and Supply Chain | Demand Planning

Position Objective:

Ensure end-to-end management from purchase order issuance to delivery, monitoring the effectiveness of stocking and replenishment to maintain adequate point-of-sale inventory, in compliance with processes and policies.

Follow up and maintain effective communication with Distribution and Logistics to ensure product availability in CADIS and CEDIs, based on natural demand and commercial strategies collaborated with Demand Planning, also coordinating merchandise entry with store delivery and receiving personnel.

Main Activities:

• Ensure compliance with the instock percentage according to annual objectives.
• Execute directives in case of raw material supply problems, whether scarcity or excess, to ensure compliance with business strategies.
• Monitor products at risk of short dates and manage inventories to contribute to the reduction of waste.
• Generate and follow up on KPIs for decision-making, including instock, forecast, catalog, and MAPE indicators.
• Execute inventory calibration and adjust the demand plan, maximums, non-continuous items, and recurrences weekly.
• Review sales plans and collaborate on volumes for seasonality, commercial bets, and launches in Flowcasting.
• Suggest volumes for channel fill and collaborate in calculating production needs for launches and specific items.
• Maintain daily follow-up with the commercial team and weekly review of indicators with the chains.
• Manage the product catalog, including additions, deletions, and scope, to keep information aligned among the involved areas.

Requirements:

• Completed Bachelor's degree in Marketing, Commercial Relations, Industrial Engineering, Administration, or a related field.
• Intermediate English, according to the level indicated in the position profile.
• Experience in developing and analyzing databases, sales forecasting, and seasonality planning.
• Knowledge of the self-service channel and retail operational processes.
• Intermediate to advanced Excel skills, including pivot tables.
• Knowledge of Demand Planning systems and PowerPoint usage.
• Basic knowledge of SAP.
• Experience or knowledge in generating sales projections, forecasts, replenishment, inventories, and product catalogs.
• Availability to travel.

Skills:

• Analytical ability.
• Planning and organization.
• Results and goal orientation.
• Problem-solving.
• Oral and written communication.
• Negotiation and cross-functional collaboration.
• Proactivity, dynamism, and flexibility.
• Tolerance to pressure and service spirit.

At Sigma, all recruitment and selection processes are completely free, so we do not charge for medical exams, interviews, psychometric assessments, or any other stage of the selection process. At Sigma, we promote originality. We recognize and celebrate the unique value of people, fostering equal opportunities without discrimination based on political affiliation, culture, age, pregnancy, marital status, gender, nationality, socioeconomic level, maternity, paternity, religion, sexual orientation, ethnic origin, or type of disability. Sigma prohibits the request and use of medical certificates of non-pregnancy and Human Immunodeficiency Virus (HIV) as requirements for hiring, retention, or promotion in employment. Join our community of over 60 nationalities across 4 continents!