Concierge Coordinator

We strive to create an environment where our colleagues can thrive both personally and professionally. With a commitment to their continuous development, you will have the opportunity to work alongside some of the most talented individuals in the sector. If you are passionate about hospitality, join us and be part of creating unforgettable moments for our guests, communities, and each other. We are looking for a professional communicator and passionate about hospitality, capable of providing personalized and memorable service, exceeding expectations, and ensuring that each moment of our guests' stay is special. As a coordinator, you will be responsible for supporting the coordination of the team and outsourced services, ensuring excellence in service, personalization of experiences, and optimization of processes to maximize revenue and reduce costs, always aligned with Belmond's standards and values. Among your main responsibilities will be:

• Following and guiding the team, ensuring compliance with excellence standards and personalized service to guests.
• Knowing and disseminating the hotel's daily program, events, tours, restaurants, and cultural attractions in the region.
• Assisting guests with various requests: reservations, restaurant recommendations, tourist tours, vehicle rentals, ticket purchases, changes, and others.
• Organizing and monitoring arrivals and departures, ensuring a smooth service.
• Acting in the resolution of problems and special requests, including VIP and recommended guests.
• Coordinating tasks, distributing activities, and monitoring checklists and pending tasks from the department.
• Ensuring clear communication with the team about events and changes that impact operations.
• Controlling cash and closing service orders from the sector.
• Stimulating a collaborative work environment, based on respect among team members.
• Complying and enforcing safety, hygiene, confidentiality, and professional conduct norms.

Requirements: Education and experience:

• Bachelor's degree in Tourism or Hotel Management (desirable)
• Minimum 1-year experience in a related activity
• Prior experience in the travel agency or travel industry (desirable)

Technical knowledge:

• Fluent English (another language will be considered differential)

Behavioral competencies:

• Flexibility, empathy, and professional posture
• Proactivity and initiative
• Excellent interpersonal relationships and team spirit
• Attention to detail and focus on results
• Commitment to sustainable practices and care for the environment

Benefits:

• A remuneration composed of salary + monthly bonus (variable value, 1st bonus from 2nd month of contract)
• Health plan Itamed or Hospital Cataratas (optional, after experience period)
• Dental plan Dental Uni (optional, after experience period)
• Farmacy and fuel voucher (optional, after experience period)
• Food at the location in the Bela Vista Restaurant (canteen), open 24 hours
• Private transportation (company-provided) and transportation allowance
• Uniform supply, with company laundry - the employee does not take the uniform home to wash
• Academy available for employees
• Birthday leave (subject to internal policy)
• Special discount for employees at points of sale (restaurants, spa, boutique) at the Hotel (subject to internal policy)
• Discovery Belmond program: according to your 'home time', you acquire free days at the company's properties around the world, including 50% discount on Food & Beverages (subject to internal policy)
• Guest for a day program (subject to internal policy)
• In-company English course (enrollment after experience period)
• Cinema tickets (Cine Cataratas) with special value for employees
• Attendance award of R$ 200.00
• Birthday award (5, 10, 15, 20 years)
• Life insurance with funeral assistance for family
• Natal gift (on the birth of a child)

About us: The Hotel das Cataratas, located in the heart of the Iguaçu National Park, is a Belmond property that offers guests a unique experience with breathtaking views of the famous Iguaçu Falls. This luxury retreat stands out for its exceptional service and timeless elegance, in harmony with the exuberant nature that surrounds it. With refined accommodations and high-end gastronomy, visitors can enjoy a sanctuary of tranquility and unparalleled beauty. The hotel's presence in this privileged location allows exclusive access to the falls outside peak hours, ensuring memorable and private moments in one of the most majestic settings on Earth. Start your professional journey in the world of hospitality in the refuge surrounded by Atlantic forest. About Belmond & the LVMH family: The Hotel das Cataratas is proud to be a jewel of Belmond, a collection of luxury hotels, trains, and river cruises that provide unforgettable experiences around the world. By joining our team, you will be welcomed into a global family that celebrates stunning locations and a legacy filled with stories. Here, our colleagues are essential to enriching the Belmond experience with their passion and excellence. As part of the LVMH – Moët Hennessy Louis Vuitton group, we reflect the highest standards of quality and innovation in luxury, connecting traditional craftsmanship with contemporary creativity. Come and be part of this setting where each member is vital to weaving the fabric of our prestigious tradition.