Customer Success Coordinator

Customer Success Coordinator (Hybrid) in Porto Alegre/RS (3 times a week, on-site) Schedule: Full-time, with flexibility Salary: Fixed and variable Send resumes to: [email protected] Expected start date: February 2026 At ESG Now, we believe that technology and sustainability only generate real impact when people — especially customers — are at the center. Our Customer Success area is already in operation and now we are looking for a leadership capable of developing and implementing strategies to ensure customer satisfaction and loyalty, through proactive communication, problem-solving, and continuous improvement. The ideal candidate will have experience in customer-facing roles, with a strong understanding of customer needs and expectations. He/She will be responsible for: • Developing and implementing strategies to ensure customer satisfaction and loyalty; • Proactively communicating with customers to understand their needs and expectations; • Identifying and resolving customer complaints and issues; • Collaborating with cross-functional teams to develop and implement solutions that meet customer needs; • Analyzing customer data to identify trends and areas for improvement; • Developing and maintaining relationships with key stakeholders, including customers, partners, and internal teams. The ideal candidate will have: • Bachelor's degree in a related field (e.g., business administration, marketing); • At least 3 years of experience in customer-facing roles; • Strong understanding of customer needs and expectations; • Excellent communication and problem-solving skills; • Ability to work independently and as part of a team; • Flexibility and adaptability in a fast-paced environment. We offer: • Competitive salary and benefits package; • Opportunities for professional growth and development; • Collaborative and dynamic work environment; • Flexible working hours and remote work options; • Access to cutting-edge technology and tools. If you are passionate about customer success and want to join a team that is committed to making a positive impact, please submit your resume to [email protected].