Salt Employee Benefits
1 week ago
Contributions Administrator
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Company information
- Company
- Salt Employee Benefits
- Location
- South Africa, Gauteng, Johannesburg, North Johannesburg, Midrand South Africa
- Posted
- 1 week ago
Job description
Purpose of the role:
The incumbent must have the ability to investigate and apply expertise to data is essential in achieving specific objectives within a given area of expertise. Analyzing data to extract trends not only aids in process improvement but also enhances customer satisfaction through innovative solutions and comprehensive reporting. Engaging with current challenges within the team or business requires a problem-solving mindset, utilizing expertise to troubleshooting issues and developing practical solutions efficiently. Performing quality assurance ensures adherence to specialized requirements, maintaining accuracy and consistency. Additionally, strong stakeholder management is crucial, encompassing effective communication, timely feedback, client engagement, query resolution, and overall relationship management to ensure seamless collaboration and operational success.
Key Responsibilities:
Record Keeping and Filing:
Query Resolution:
Team Support:
Relationship Management:
Skills Required:
Qualification requirements & Requirements Knowledge:
The incumbent must have the ability to investigate and apply expertise to data is essential in achieving specific objectives within a given area of expertise. Analyzing data to extract trends not only aids in process improvement but also enhances customer satisfaction through innovative solutions and comprehensive reporting. Engaging with current challenges within the team or business requires a problem-solving mindset, utilizing expertise to troubleshooting issues and developing practical solutions efficiently. Performing quality assurance ensures adherence to specialized requirements, maintaining accuracy and consistency. Additionally, strong stakeholder management is crucial, encompassing effective communication, timely feedback, client engagement, query resolution, and overall relationship management to ensure seamless collaboration and operational success.
Key Responsibilities:
- Perform all contribution related activities which include the complete contribution processing cycle of all contributions, all contribution related enquiries and complaints.
- Process contributions according to the rules, policies, legislation, administration procedures and the service level agreement.
- Process refunds according to administration processes within the service level agreements.
- Meet production standards in terms of quantity and quality.
- Liaise with employers and service providers both written and verbal.
- Devote the whole of your time, attention and abilities during working hours to the discharge of your duties with strict accuracy.
- Ensure email communication, whether internal or external is dealt with professionally and within the service level agreement.
- Any other duties as determined by the the business needs and participate in all organisational events as required.
Record Keeping and Filing:
- Attach all email correspondence to the member's record.
- Record all appropriate member notes on member's Everest record.
Query Resolution:
- Attend to all email and telephonic enquiries both internal and external.
- Assist Client Services, the Call Centre, Claims team, employers and external service providers to resolve queries.
- Applying the rules, policies and administration procedures of different funds in accordance with the Co standards service level agreements
- Follow through and provide client with on-going feedback until enquiry is resolved.
- Support a positive and responsive climate for client enquiry resolution.
- Action all escalated enquiries within 24 - 72 hours.
Team Support:
- Accept accountability and take responsibility for any work done or allocated.
- Display a willing and helpful attitude.
- Action any other responsibilities allocated by the manager.
- Cheque releasing, year ends & benefit statements
Relationship Management:
- Build and maintain relationships at all levels with service providers and internal departments to enhance organisational effectiveness and efficiency.
- Use your best endeavours to properly conduct, improve, extend, develop, promote, protect and preserve the business interests, reputation and goodwill of the company.
Skills Required:
- Ability to Speak, Read and Write English.
- Ability to work as part of a team.
- A flexible approach to work.
- Attention to detail.
- Ability to prioritize own workload to meet deadlines.
- Ability to formulate and manage budgets in line with organizations strategic objectives.
- Computer literacy in office documents and spreadsheets required.
Qualification requirements & Requirements Knowledge:
- Matric
- Excel
- Communication (Written and Verbal)
- English (Business writing and email etiquette)
- Stakeholder management (CRM)
- Industry knowledge and experience
- Accuracy and attention to detail
- Judgement and Decision Making
- Working under pressure And Deadline driven
- Organisational skills / Planning and prioritizing
- Interpersonal skills
- Settings goals
- Cross team collaboration
- Innovation
- Management of time
Required skills
- experience
- teamwork
- client services
- call centre
- communication
- interpersonal skills
- matric
- attention to detail
- accuracy
- organizational skills
- customer satisfaction
- responsibility
- flexibility
- problem-solving
- spreadsheets
- quality assurance
- relationship management
- time management
- excel
- crm
- planning
- feedback
- data analysis
- process improvement
- innovation
- prioritization
- client engagement
- stakeholder management
- team support
- written communication
- verbal communication
- email communication
- legislation
- budget management
- record keeping
- deadline management
- decision making
- accountability
- computer literacy
- deadline driven
- liaison
- query resolution
- english proficiency
- email correspondence
- filing
- industry knowledge
- email etiquette
- cross-team collaboration
- production standards
- organizational effectiveness
- reputation
- judgement
- goal setting
- employers
- strategic objectives
- prioritizing
- external service providers
- organizational efficiency
- service level agreement (sla)
- business writing
- business interests
- goodwill
- co standards
- claims team
- working under pressure
- office documents
- budget formulation
- refund processing
- contribution processing
- administration procedures
- member notes
- everest record
- telephonic enquiries
- escalated enquiries
- manager allocation
- cheque releasing
- year ends
- benefit statements
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