Contract Manager - Durban, KwaZulu-Natal

The Main Purpose of the job

The successful applicant will be responsible for managing all subordinate staff in integrated services in accordance with sector strategy, contract specifications and statutory regulations. This will include managing operational costs, providing operational support, oversee client services, training, audits, and industrial relations related issues in the designated areas.

Education and Experience

Minimum 5 years’ cleaning experience in the hospitality sector

Experience in highly commercial and sensitive markets is compulsory

People management experience

Project Management experience in cleaning would be an advantage

Computer literate

Valid driver’s license with own vehicle

Knowledge, Skills and Competencies

Knowledge of the Hospitality cleaning sector

Knowledge of South African and industry-specific laws

Knowledge of MS Office; specifically Excel and Word

Knowledge of HSE

Proactive approach and attention to detail

Professional

Very good customer service skills

Very good management skills

Excellent communication skills

Ability to manage and ensure cost remain within the budget and promote costs saving where achievable

Ability to draft, extract and analyse reports

Excellent interpersonal and leadership skills

Sound administration skills

Ability to adapt to a changing environment and prioritise effectively

Ability to work flexible hours when required

Key areas of responsibility

Operational coordination of Soft Services; ensuring that the standard of service received from external contractors is aligned with Client’s and business’ requirements

Efficient SLA management and proactively engage with clients to build long-term, profitable relationships

Effective and efficient people management ensuring a high performing team

Manage environmental safety in line with the client and business strategy