Paton Personnel
2 weeks ago
Contact Centre Operations Manager - Travel Industry - Cape Town
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Company information
- Company
- Paton Personnel
- Location
- South Africa, Western Cape, Cape Town Region, Cape Town City Centre South Africa
- Posted
- 2 weeks ago
Job description
6+ years Travel/Contact Centre experience, including 4+ years at Operations Manager/Senior Management level, is essential.
Expert Amadeus GDS, complex fare rules and global ticketing knowledge required.
Strong WFM, forecasting, capacity planning, SLA/KPI and contact centre metrics experience essential. Proven ability to drive automation, process improvement and technology change highly advantageous.
Degree in Commerce, Business, Management or Operations.
Seeking a decisive, data-driven leader who thrives under pressure and gets results.
Required skills
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