Contact Center Site Director

Invex is looking for a Site Director for our Contact Center located in Naucalpan, Estado de México. The objective of this position will be to supervise all daily operations, performance and occupation of the Contact Center to guarantee high standards of client service, productivity and profitability of the business. As the bank experiences accelerated growth, it is expected to drive operational excellence, provide a first-class customer experience and oversee the successful implementation and operation of new processes and technologies that support the growth strategy. The ideal candidate will have strong leadership skills, excellent communication and interpersonal skills, and be able to work effectively in a fast-paced environment.