Advantmed
3 months ago
Contact Center Representative IHA Scheduling Team
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Company information
- Company
- Advantmed
- Location
- United States
- Posted
- 3 months ago
Job description
We are seeking a highly motivated and organized Contact Center Representative to join our IHA Scheduling Team. As a key member of our team, you will be responsible for scheduling appointments and managing the flow of patients through our contact center.
Responsibilities:
- Schedule appointments with patients and healthcare providers in a timely and efficient manner
- Manage patient wait times and ensure that all patients are seen in a timely manner
- Provide exceptional customer service to patients and healthcare providers, responding to their inquiries and resolving any issues that may arise
- Work effectively as part of a team to achieve departmental goals and objectives
- Maintain accurate and up-to-date records of patient appointments and scheduling activities
Requirements:
- Bachelor's degree in a related field (e.g. healthcare administration, business administration)
- 1-2 years of experience in a contact center or similar environment
- Excellent communication and interpersonal skills
- Ability to work effectively in a fast-paced environment with multiple priorities and deadlines
- Basic computer skills and proficiency in Microsoft Office applications
Benefits:
- A competitive salary and benefits package
- Ongoing training and professional development opportunities
- A dynamic and supportive work environment
- The opportunity to make a meaningful difference in the lives of patients and healthcare providers
Required skills
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