Contact Center Coordinator

HumanBest is seeking a Contact Center Coordinator for our Contact Center. This role is essential to ensure that our customer service team provides exceptional service to our customers. As a Contact Center Coordinator, you will be responsible for supervising the daily operations of the call center, leading a team of agents and ensuring that quality and efficiency standards are met.

Your function will include managing operations, training and developing agents, and implementing strategies to improve customer satisfaction. You must maintain clear communication between team members and other departments, as well as analyze performance metrics to optimize processes and results.

• Supervise and coordinate daily operations of the Contact Center.
• Train, motivate, and evaluate agent performance.
• Implement and monitor strategies to improve customer service quality.
• Analyze performance metrics and prepare reports for senior management.
• Maintain effective communication with other departments and resolve operational issues.
• Organize regular meetings to discuss improvements and process updates.
• Promote a positive work environment that fosters teamwork and productivity.

Requirements

• Bachelor's degree in Administration, Public Relations, or related field.
• Minimum 3 years of experience in a similar role, preferably in a Contact Center.
• Leadership skills and ability to motivate and manage teams.
• Knowledge of Contact Center management tools and software.
• Excellent verbal and written communication skills.
• Customer-oriented and able to handle difficult situations effectively.
• Analytical skills to interpret metrics and make operational improvements.
• Proactivity and ability to make decisions under pressure.

Benefits

**Monthly base salary of $19,000**

**Monthly bonus of $4,000**

**Grocery store vouchers worth $1,000**

**Paid training.**

**Employee benefits within the company**