Contact Center Assistant Manager

DATAMARK, Inc. is seeking an experienced Contact Center Assistant Manager for our Customer Services team. This role is crucial in ensuring that our service representatives meet the highest standards of quality and efficiency. As a leader in business process outsourcing, DATAMARK is dedicated to providing exceptional service to our clients and their customers, and we are looking for a assistant manger who shares this commitment.

The Contact Center Assistant Manager is responsible for all production-related aspects of the assigned project(s). The Contact Center Assistant Manager acts as a point of contact to the client in representing DATAMARK in all day-to-day issues.

Requirements

• High School Diploma or equivalent
• Bachelor’s Degree preferred
• At least 1 year of experience in a contact center management role
• Bilingual preferred as per country’s requirement (primary/secondary language English).
• Proficiency in Microsoft Office including but not limited to Word, Excel, PowerPoint and Outlook required
• Excellent leadership and mentoring skills
• Excellent written and verbal communication skills
• Extensive knowledge of contact center/customer service procedures and principles
• Demonstrated analytical/problem-solving skills
• Excellent multi-tasking skills
• Excellent interpersonal skills
• Organized with attention to detail.
• Ability to resolve customer complaints and issues while maintaining a professional and calm demeanor.
• Ability to coach and mentor customer service representatives

Benefits

• All legal benefits
• Life Insurance
• Savings fund