Proactive Parts Sales Consultant - Tubarão

Ensure proactive, technical, and efficient customer service, promoting automotive parts sales at the dealership, and contributing to customer satisfaction and the achievement of sales goals established by the company.
**ACTIVITIES**:
Receive and serve customers looking for replacement parts, providing high-quality customer service.
Understand customers' specific needs regarding the parts they are looking for, considering the vehicle's make, model, and year.
Offer technical guidance on the features and specifications of the parts, assisting customers in choosing the most suitable options.
Provide accurate quotes and estimates for requested parts, including information on prices, availability, and delivery times.
Manage the parts ordering process, ensuring efficient communication with the inventory department and guaranteeing that parts are delivered as agreed.
Handle any customer issues or concerns related to parts, seeking quick and effective solutions.
Inform customers about promotions, discounts, and additional services related to parts, aiming to increase sales and customer satisfaction.
Stay updated on new parts releases, model updates, and technological advancements, sharing this information with customers.
Maintain accurate records of sales transactions, customer information, and parts inventory to facilitate future inquiries and analysis.
Work closely with other departments, such as the service department and the warehouse, to ensure an integrated and efficient operation.
Participate in regular training to enhance technical knowledge and customer service skills.
Handle customer complaints and feedback professionally, seeking to resolve problems and improve the customer experience.