Alassio is hiring its Payroll & DSN Support Consultant to support its partner accounting firms on their most complex payroll questions!

At a glance

• Contract: Permanent (CDI)

• Location: Paris, Aix-en-Provence or fully remote

• Team: Support

• Experience: 3 to 5 years in payroll

Missions

🏗️ Alassio, in a few words

The payroll market in accounting firms has for decades been dominated by long-established solutions. At Alassio, our ambition is to renew the profession for the benefit of payroll managers, with modern, scalable software designed for the realities of the field.

Launched in July 2025 and deployed with clients since March 2026, Alassio has raised €2.6M in pre-seed funding from Partech and leading business angels. We are accelerating to support new firms across France, while maintaining a strong focus on the quality of the product and the support.

🎯 Why this role, now

When a calculation error or a DSN rejection blocks a payroll, the firm needs an expert who understands quickly and explains clearly. Your response prevents a late payroll and strengthens the firm's confidence in Alassio.

Our support is hybrid: Alassio Intelligence, our AI agent, provides the first response; our Payroll Support Specialists take over on common questions, and you step in on cases that require in-depth expertise.

🚀 Your role

You handle payroll and DSN requests that require real expertise: you analyze, you explain, and you quickly give the firm the right answer. You are the expert the firm turns to when a payroll is blocked.

🧭 Your missions

• Handle level 2 requests escalated by the Payroll Support Specialists: calculation discrepancies, absences and salary maintenance, hires and departures, regularizations

• Explain DSN feedback (anomalies, rejections, business reports) and guide the firm through their correction

• Qualify bugs and configuration errors: reproduce, document and pass them on to the Tech team or the Payroll Configuration Engineer

• Escalate judiciously product analysis topics to the Payroll & DSN Business Expert and legal interpretation questions to the Legal team

• Upskill the Payroll Support Specialists: reviews, case sharing, standard responses

• Capitalize knowledge: practical guides in our documentation and in the Alassio Intelligence knowledge base

• Report to Product the recurring pain points of the firms

🤝 Your environment

• Reporting line: our Lead Payroll & DSN Support and Huy Anh (Business Manager)

• You work daily with our Payroll Support Specialists, our Payroll & DSN Business Expert, our Payroll Configuration Engineer and the Legal team

• Tools: Alassio, Alassio Intelligence, Intercom, Linear, Notion, Mintlify

🗓️ Your first 6 months

• At 1 month: you master the product, the calculation engine and our escalation paths, and you handle your first level 2 requests with review

• At 3 months: you are autonomous on level 2, your escalations to Business and Legal are complete and accurate, and you share your onboarding feedback report

• At 6 months: you are the DSN reference for the Support team, and your content reduces the volume of recurring requests

Desired profile

🌱 Experience

Essential:

• Training in payroll (BTS, professional bachelor's degree, master's degree or the professional title Gestionnaire de paie)

• 3 to 5 years of payroll experience: experienced payroll manager in an accounting firm, or support and advisory at a payroll software publisher

• Mastery of DSN: anomalies, rejections, business reports, regularizations

• Solid practical knowledge of payroll rules in a multi-collective-agreement environment

• Clear and educational writing skills

A plus:

• Practical experience with a market payroll software

• Support or helpdesk experience at a software publisher

• Knowledge of a specific scheme: MSA, BTP (paid leave funds) or Overseas France

💎 Qualities

• The reflex to get to the bottom of a case before responding

• Teaching ability: you can make a complex rule understandable for a payroll manager

• Calm and responsiveness during peak activity periods (monthly payroll closings, January)

Selection process

1️⃣ Introductory call with Hector (COO): 30 min

2️⃣ Live practical case with Huy Anh (Business Manager): analyze a DSN rejection and a calculation discrepancy, then write the response to the firm: 45 min

3️⃣ Meeting with the team: 1 h

👉 The process ends with reference checks.

What we offer

👊 A unique mission

Put your payroll and DSN expertise at the service of software that changes the daily life of payroll managers, and see your feedback turned into product improvements.

🎁 Compensation and benefits

• 💰 Fixed salary of €45K to €50K depending on experience + BSPCE

• 🏥 Alan health insurance (mutuelle)

• 🍽️ Swile card (meal vouchers)

• 💻 High-end IT equipment (MacOS, curved screen)

• 🏡 Regular remote work possible

• 🤓 Regular team offsites (one per quarter on average)

Some people hesitate to apply when they don't tick every box. If you're hesitating, apply anyway: we'd be happy to talk.

➡️ Next steps

If the mission appeals to you, apply via the application form. For any questions, write to Pour en savoir plus sur Alassio : alassio.fr

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