Unknown Company
1 year ago
Consultant with English & German - Remote Job
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Company information
- Company
- Unknown Company
- Location
- Full time Romania
- Posted
- 1 year ago
Job description
Ideal Candidate
- Fluent in German & English - excellent writing and speaking.
- People person that enjoys customer interaction via phone.
- Team player with great communication skills, loves working with people of all kinds.
- Strong critical thinking and problem-solving skills.
- Training and knowledge-base management experience.
- Experience in payments or financial industry Knowledge of Customer Relationship Management (CRM).
Job Description
• Manage technical support tickets from start to finish, both internally and external.
• Become a focal point for technical issues for our clients and make sound decisions quickly.
• Understand and document the customer's requirements, manage expectations, and provide excellent customer service.
• The daily tasks include providing phone and web support for a variety of clients, troubleshoot application Issues.
Schedule: 10:00 am - 19:00 pm (Monday - Friday ).
Required skills
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