Senior Consultant - Transformation, Marketing & Customer Experience (F/M)

Who We Are WPP Enterprise Solutions designs, builds, and operates the growth systems that competitive businesses rely on. In a world where AI is reshaping how companies drive growth, we lead clients in business transformation and marketing modernization, connecting strategy directly to execution. Our 12,000 experts in engineering and platforms, commerce, consulting, content transformation, CRM, and CX work within a unified global operating unit across 40+ markets. WPP Enterprise Solutions works alongside best-in-class partners including Adobe, AWS, Braze, Google, Microsoft, Salesforce, and Shopify, as well as innovators in AI, to deliver growth solutions tailored to the needs of our clients' businesses. VML, part of WPP, supports WPP Enterprise Solutions by helping brands activate transformation through creativity and experience. WPP Enterprise Solutions supports large-account clients and leading players in defining and implementing strategic transformations, at the intersection of business, marketing, data, AI and technology. Structured around three hubs — Business Consulting, Data, Technology & Digital — the firm intervenes end to end, from vision to execution, with a strong conviction: performance comes through a reinvented customer experience, driven by data and AI. We are recruiting a Senior Consultant, Transformation, Marketing & Customer Experience, to join our Business Consulting Practice. Your Mission You will work on high-stakes projects covering varied issues of transformation, customer experience, CRM, AI, or change management for demanding clients (luxury, retail, financial services, hospitality…), in B2C and B2B: - Define the strategic vision and roadmaps - Identify innovative opportunities and use cases - Design engagement strategies and customer journeys, measuring their impact - Rethink processes and organizations, particularly in contexts involving the integration of AI / agentic AI - Lead the operational implementation of initiatives, from launch to scale-up - Support client teams through change and tool adoption - Measure performance and ROI to ensure the lasting success of deployed actions Your Profile - You have at least 5 years of experience in transformation, change management, marketing and customer experience topics, ideally in consulting - You are recognized for your leadership, analytical mind and ability to synthesize complex issues - You have solid methodological foundations (strategic framing, roadmap definition, use case construction,…) - You have good knowledge of and interest in AI topics - You adapt quickly to varied and demanding contexts - Curious and proactive, you propose innovative solutions to create value - Fluent English is essential (international clients and environments) Why Join WPP Enterprise Solutions? - Quickly build skills by working on diverse strategic projects - Gain a 360° view of customer experience and organizational transformation - Access AI tools to boost your creativity and efficiency - Join an enthusiastic, caring and close-knit team Ready to take on strategic challenges at the heart of tomorrow's issues? Apply now and join the WPP Enterprise Solutions adventure! Based in Levallois-Perret. Hybrid: mix of on-site and remote work. #LI-EMEA About WPP WPP is the trusted growth partner for the world's leading brands. With exceptional talent, trusted data and intelligence and world-class partnerships – all united by our agentic marketing platform, WPP Open – we help clients navigate change, capture opportunity and deliver transformational growth. For more information, visit WPP.com. WPP (VML/WPP Enterprise Solutions) is an equal opportunity employer and considers applicants for all positions without discrimination or regard to characteristics. We are committed to fostering a culture of respect in which everyone feels they belong and has the same opportunities to progress in their careers. When you click "Submit Application", this will send any information you add below to WPP (VML/WPP Enterprise Solutions). Before you do this, we think it's a good idea to read through our Recruitment Privacy Policy. California residents should read our California Recruitment Privacy Notice. This explains what we do with your personal data when you apply for a role with us, and, how you can update the information you have provided us with or how to remove it. Find Jobs in France on Arbeitnow